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Customer Service Help and Advice

Learn the secrets of customer service from vets in the field.

Establish a Relationship with the Customer, Do Not Just Take an Order

Ensure a cure, don’t just take the medicine. Establish a relationship with the customer, don’t just take an order Superficial actions will not do in this competitive market.

Improving Communications with Customers or Clients

One of our most important skills, both personally and professionally, is our ability to communicate. We use our communication skills all day, every day. Given that importance and frequency, you would think we all would have these skills mastered. Unfortunately, this isn’t true.

Monitor, Measure and Manage Your Arbitrary Customer Service Reps

I walked into Ikea for the third time in two days, not to shop but to return a non-matching wood ottoman frame that I had purchased. I thought I was lucky because I got the same clerk who had helped me the evening before.

More Than a Guarantee

A guarantee of satisfaction can be an absolutely fantastic loyalty builder, whether yours is a consumer-oriented company or it sells to other businesses. But it can also be an instant turn off if it’s wordy or difficult to understand.