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Dealing With Negative People Made Easy

How to deal with negative people in a few simple steps.

How to search your PC with Google Desktop

In this era of Internet, most people are frequent users of computers. Many of us use computers through out the day, accumulating morasses of information in various formats, which include email, digital photo, word document, spreadsheet, presentation file, ebook, article, other downloaded files, music, visited web pages, and many others. We stuff them in multiple folders in our PC.

Leave Your “Buts” Behind for Great Customer Service

How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are saying, but we can to do it this way.” Then the situation magically goes downhill from there and it is difficult to win back the customer. What Happened?

What are you Fishing With?

A 10-step exercise for services professionals to evaluate clients...