How does
Successful Office.com's answering and office services differ from the
typical answering service?
1.. We do not charge a set-up fee, most answering services
do.
2. We are actually less expensive than half of the average
answering services out there, with so much more included. Most
services charge between $50-$120 per month and then $.75-$1.50
per minute. For our Basic Solution with 200 minutes you will find that
50% of answering services are far more expensive than our
$230.00 fee. Also as the old saying goes - you get what you
pay for. The quality of your new staff is untouchable compared
to any answering service.
3.
Rather than having your calls go to
"the floor" like at an answering service, we will assign a
team of reps to your account. You, your callers, and your
customers will get to know your new "staff". This adds a
personalized touch and increases the credibility of your
business. Remember - we are your company and will never
say that we are a service.
4. An answering service will not allow you to use their
address as your own. With any of the member organizations of
Successful Office, you have the use of addresses
in New York and Florida, making your company appear much
larger than it is. Image is everything!!! (More offices to
come soon)
5. We answer 98% of our calls before the third ring. Call
an answering service or call center and see how long it takes for them to
answer.
6. Our employees are all trained in sales. Your new
team of employees will learn your company's
products and services. They can take orders, give basic
company/product/service information, take application
information, book seminars or appointments, and qualify any
inquiries to allow you to close the sale with ease. Obviously,
you will not get those features with an answering service.
7. From 8:30am - 12:00 Midnight
Monday-Friday, and 10:00am- 3:00pm on Saturday (Eastern
Standard Time). you will have your dedicated well paid
staff to answer your calls and run your business. After these
'normal' business hours your calls will can be transferred to
any number of your choice. Also included in your service is a voicemail box
personalized for your company and accessible 24/7/365, and a
toll free number to check your messages.
Our normal operating hours reflects the nature of most
businesses and we believe that 99.9% of callers call during
these hours. How many companies do you know that are staffed
at 4:00 am? If someone answers the phone at 3:00 or 4:00
in the morning, you can be sure that it is an answering
service and your callers know that.
8.
We will perform Human Resources services, where an answering
service will not. If a caller wishes to verify an employee's
salary or work history, we will handle the call to your
satisfaction. When someone calls requesting HR services, we
will transfer the call to another rep (your HR Dept.) who will
supply the caller with the requested information. We log the
name, company, and number of the caller and then supply the
information you've given us to the caller.
Successful Office and it's
member organizations are not responsible for the
accuracy of any information you provide us.
9. We appreciate your business and referrals. For every
person that you refer to any of Successful Office's member
organizations you can earn a free month of
service (the $230.00 fee is waived for Basic service).
See Referral Program for details.
Call us NOW at
800-716-5518 to discuss the many options available
How
often is my mail forwarded?
You
may choose the intervals in which we send your mail to you.
Mail can be forwarded daily, weekly, or monthly to an address
specified by you. You may, at any time, change the intervals
and/or address that your mail forwarded to.
Can we send you items to
mail out for us from your address?
Of
course. In the industry this is called re-mailing and it is
included in our Basic Office Service. No one will ever know
that you do not have a physical presence at our offices.
If I cancel within the
first week, will I receive a full refund?
Yes, if you cancel within the first week of your first month
of service you will receive a full refund. We offer this to
all new clients in order to give us a test run. We believe you
will immediately see the difference between your new
professional staff here at Successful Office and a typical answering
service. Click here to see how you
can get our services for free.
Do you service
international clients?
Yes, we have many clients that are foreign nationals, US
citizens working overseas, and overseas business-people. We
provide them with an office presence in the United States and
open up the huge American market for their services or
products.
How exactly does mail
forwarding work?
As
your mail arrives it is put into an unmarked envelope (only a
return address is on it) and mailed to its
final destination. You can then process the mail.
Can you notify me of mail
by e-mail?
Yes. Upon request
we will send you an email notification of received mail. We
can also
scan
any important correspondence and email it to you upon request
- but we do charge for excessive scanning.
Can I use an
address
different
from
the one I initially provide
you with?
Yes, you may notify us if you would like your mail to go to an
address different from the one you registered with. You may
change the forwarding address at any time.
What if I
hire or fire employees from my company?
Successful Office will grow with you. Upon enrollment you will be able to
supply us with an initial file of employee names, dates of
employment, salaries, etc. When your staff changes, simply
notify your account executive to update your file. If a past or present employee
needs salary or work history verification, we will supply
the caller with the necessary information. This will free you
up from frivolous distractions, allowing you to focus on
growing your business.
These prices are available for the
Basic Office Service. Any minutes
used over 200 will be billed monthly at a rate of 1.25
cents per minute at 6 second increments.
Please call 800-716-5518 for discount prices for our
Administrative
and
Executive Services.
.gif)
