Customer Service has to be job
one in any successful answering service or call center. Here
are some articles that we hope will help your company succeed.
Cultivating the Trust FactorBy Robert Moment
In today’s highly competitive economy,
it is difficult to maintain a significant market advantage
based on your professional skills alone. Developing a trusting
relationship with your clients is key to your success. No
matter what business you are in, the most powerful value-added
you can contribute in any business relationship is the trust
factor.
Top 10 customer service tipsBy Margo Chevers
1. Hire people who have a service attitude. Some people
simply enjoy serving others, their organizations, and even
their communities. The spirit of service dominates their
personality. This attitude of service has nothing to do with
money or background, and people who have this attitude are not
necessarily the most outgoing or bubbly. This type of person
will move your business forward. These people make the best
salespeople as well.
Ten Ways to Help You Improve
Your Customer Service
By Catherine Franz
1. Stay in contact with
customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don't want to feel abandoned. So don't.
Using the telephone as an
effective sales and customer service tool begins before you
ever pick up the receiver to answer the telephone or make an
appointment or sales call. When you reach for a ringing
telephone, you need to put a smile on our faces and then greet
people with the same enthusiasm you’d show them in-person.
Periodically
every sales person encounters the customer who refuses to buy
unless they receive a discount. Sometimes this is driven by
the organization's culture or the buyer wanting to look good
to their boss and sometimes it is simply the mindset of the
individual buyer them self.
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Customer
Service Help & Advice