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Talk America

JD Power and Associates Award

Talk America achieved the highest overall customer satisfaction score of any provider in the J.D. Power and Associates Local Residential Telephone Study. Talk America was evaluated in the North Central regional study, where it ranked highest in its first year in the study. The North Central region includes Illinois, Michigan, Ohio, Indiana and Wisconsin.

Within the study, Talk America ranked highest in both Customer Service and Cost of Service by a wide margin. Talk America customers typically pay up to 30% less than the Regional Bell Operating Companies. According to the study, its customers are also the least likely to experience a problem or question and require the fewest number of customer service contacts to resolve problems.

The J.D. Power and Associates Local Residential Telephone Study is an annual survey of telephone customers nationwide. It ranks telephone providers by the following criteria: Billing, Cost of Service, Customer Service, Image, Offers/Promotions, and Performance/Reliability. The study was conducted in six regions across the country: North Central, North East, Mid-Atlantic, South East, South West, and West. More than 8,560 customers across the country participated in the study.

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