"Here is a simple but powerful rule
- always give people more than what they expect to get."
Nelson Boswell
The magic formula that successful businesses
have discovered is to treat customers like guests and
employees like people.
Thomas J. Peters
Image is Everything in Business
We are a company that combines the principles of Kaizen with our
employee training. Continual Improvement in your business
operations can do nothing but increase profits.
Everyone Claims to be the 'BEST' or have 'the BEST Staff'.
We'll let you decide rather than tout ourselves in this manner
Advanced
Telecommunications Equipment
Successful Office's call center is
the result of the most advanced technology in the
telecommunications area merged with the best paid and most
loyal employees of the entire call center industry.
See
Call Center Ops
for further details on employees and how our call center
works.
With such an arrangement we
have developed what we believe to be your ultimate source for
top notch staff people and superior customer service.
Equipment: The Latest
Specialty Telecommunications equipment designed and engineered
for Successful Office and it's member companies exclusively by our own
engineers. Our system is known worldwide for it's
many features as well as reliability.
Call Center
Operations
Does any
other company request that you check out the competition?
Most of our clients here at
Successful Office come from referrals, by word-of-mouth, or
are former, typical,
answering service and call center customers. Our salespeople
have a very easy time taking accounts from the competition
because we don't see them as competition. We see other call
centers and answering services as the necessary first step
that our clients must (or can) take before they can truly appreciate what we
believe to be a better trained and better paid staffing
experience.
Visit other services to compare
It is in this spirit that
we let our competition
advertise on our site. On most pages on this website you'll
find ads for other call centers and answering services. Even
on our homepage we have ads for the competition provided by
Google. Some of the ads are for our biggest competitors. That's how we like it. We've also set up directory categories such as
Call Centers & Answering Services as well as
Call Center Industry. Any answering service, call
center, or company in these sectors can be listed. That is
what makes America great! Competition with innovation and that
little thing called freedom. Check out our competition and then
come back to us. It is this competition that makes us all
better, year after year.
A Different
Approach Brings Superior Results
As others
go to India or lower their salaries to compete, we went the
other way!
Our employees are our biggest
investment. We believe we treat our employees better than any
call center in the United States.
This is based on benefits as well as salary, plus we offer our
employees a cool place to work.
See
How Our Call Center Worksfor further
info.
Detailed
Statistics to impress any client
Other Call Centers charge you for the strangest things!
We know of many call centers and answering services that
charge you for everything under the sun. Some even have the
audacity to charge you for 'hold time' - which is the time
that their employees leave your callers
on hold. Is that an interesting fact or what? Be sure to
ask any call center if they charge for hold time, and if they
say yes - ask why? Why should you pay for an answering
service's employees putting your callers on hold? Some
services charge the exact per minute rate (ranging from .45 to
1.25 per minute) as if your callers were speaking to a live
customer service rep. If this doesn't give you a bad feeling,
we don't know what will!
We also DO NOT charge you to forward mail to you.
Successful Office is a registered C.M.R.A. (commercial mail
receiving agency) with the United States Post Office. What
this means is that whether you are in our office for meetings
and client visits or just using us to make your company look
like a huge corporation, we can service your catalog orders as
well
as your Fedex, UPS, DHL and Airborne accounts.
We can handle any
mailing needs your business may have. This frees you up to do
the more important tasks like expanding your business (or
sitting on a beach as some clients do while we do all of their
work!) We call this peace of mind the Successful Office way!
Other C.M.R.A. 's charge anywhere between .50 and $2.00 per item
shipped to you or to customers, plus postage! With us we
only charge you the postage that it costs!
Billing
Simplicity & Fairness
K.I.S.S. -
Keep It Simple Stupid!
We let you decide when and
where to start using us. If you open an account with us on
June 10th but don't want to activate your service until June
25th, your next billing date is July 25th. Simplicity is the
name of the game. Other services will ask for a deposit, 3 or
more month contracts, or even require you to complete a credit
check application. They prorate your bill; charge you to
set up your account, charge you a sign up fee, sacrifice
chickens, who knows? We like that old doctrine of K.I.S.S. (Keep it Simple - Stupid!) With
Successful Office, you get what
you pay for, and then some!
Employee
Non-Disclosure Agreements & Privacy Specialists
Your
peace-of-mind is paramount with us. We are your Privacy
Specialists!
Our employees
must sign a binding non-disclosure agreement upon hiring and
in one year intervals with Successful Office, as well as all of
it's subsidiaries. All of your information is
kept confidential and we go to great lengths to guarantee your
privacy. Every keystroke is logged, whether in our phone
system, on instant messenger or in
Live Web Chat. Constant supervision
enforces our privacy policies and we've found over time that
clients universally understand that their information (I.D.,
credit card info and customers billing details) must be
safeguarded.
At
this very moment having read the above we consider you much
more informed than most. So it's time to do
what needs to be done to give your company the
Successful Office advantage.
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