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Call Center Article Index 3

 


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  1. Colonel Boyd on Limited War and Iraq Victory
    In discussing the OODA Loop theory on Limited War by Colonel Boyd with in the context and patterns of conflict, it appears that we as a nation have forgotten the other options dictated by previous conflicts in the works of von Clauswitz “On War” in that we are disregarding such options and scenarios entirely.
     
  2. Missile Defense Strategies, Hit to Kill Ratios, and UAV Survivability
    First I would like to make a statement:
    "Governments Number One Job is to Protect the People"
    So then here are some thoughts on Missile Defense Strategies and Hit to Kill ratios and UAV Survivability. Think of these ideas as a topic opener comment and thought.
     
  3. Using Materials With Memory to Assist in Propulsion of Autonomous Vehicles in Any Medium
    Birds flap wings, sharks move vehicle fins. Each of these organisms is naturally equipped for forward propulsion using the most efficient system possible against the medium through which it moves. In studying such a perfect model of motion, it's worth pondering whether human engineers can't put these same mechanical concepts to use in the construction of their aircraft machines. One idea worth testing is the incorporation of materials with memory into future design plans.
  4. Secret Clandestine Facial Recognition Countermeasures and The Future of the CIA
    Presently Universities and Private Enterprise are working to build more robust “Facial Recognition Technologies” due to the Homeland Security Funding for such research this field continues to grow. Anti-Terrorist efforts are a worldwide goal, so we are sharing this technologies with allies for use in their countries. These new technologies will also end up in the hands of our enemies or perhaps future enemies.
  5. Do I have What It takes?
    What am I made of? Do I have what it takes? I want to succeed, can I do it?
    Let us attempt to answer your question, if you are willing to listen.
    I don’t know you, but you tell me? So you have what it takes? Everyone wants to succeed, can you make the grade? What are you made of? Why should you care? Is it worth finding out?

 

IM - Saving You Time

I remember a time when I thought if I was caught Instant Messaging someone while I was at work I would have a "mark" against me. Maybe that brings a bigger question of whether or not that IM was work related or a personal message, but nowadays that IM can not only save you time it can also save you from unnecessary emails.

How many emails in your inbox are just little "ditties"? Unnecessary comments, opinions not needing a response, or quick questions that need an even quicker answer. Not to mention the times you have screened your phone calls so you don't get stuck chatting with "Tracie" in accounting over a question that can be answered in less than 3 seconds.

If used properly, Instant Messaging can save the IT department from upgrading server space and your inbox from having over 754 emails at one time. Talk about a stress reducer!

The critical points in Instant Messaging are two fold. 1) does your company allow it and 2) are you professional enough to use it wisely? The biggest reason businesses frown against the use of Instant Messaging is due to employees abusing the privilege; chit chatting with friends and even sexual harassment. However, if your company falls into the "against company policy" category, try bringing it up with your supervisor as a trial within the department. If used appropriately, it can save your company time AND money!

If your company does not have a policy against Instant Messaging, how do you go about using it "wisely"? Simply put, can you get the core "team" of who you converse with a daily basis onto the IM band wagon?

Example: You are a Project Manager and you are working with 8 members scattered throughout different departments. You have a quick question to ask Marcia, you can either a) call her b) email her c) IM her. The wave of the future tells us that placing a call could result in unnecessary chit chat and undocumented conversation; emailing would result in yet another email, but documented; an IM would give you quick results, documentation and what you really need.

Plus, you can have IM meetings with the core group in a chat room. You don't have to leave your desk, you don't have to call a meeting and you can get the same feedback only "documented". Most IM programs allow you to save the messages so you can refer back to them at a later date. No need for an official "Note taker" it's all in the IM's.

Before launching into the efficient world of Instant Messages, try researching "Office Etiquette for Instant Messaging". It will definitely shed some light on the do's and don'ts of Instant Messaging.

Happy Organizing,

Suzanne Babb
http://www.OEWorkshops.com

For over 20 years, Suzanne has been helping corporations and small businesses organize their time so they can spend more time and energy doing the things that are most important to them. With a philosophy of "life is too short", she thrives on making the most of her time and trying to encourage those around her to do the same.

As an organizational consultant, public speaker, and former radio talk show host; Suzanne has been offering her Organizational Quick Tips to anyone and everyone who will stand still and listen for "30-seconds".

 

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