Answering Services

Hiring an Answering Service

In these hard economic times hiring an answering service or call center firm to handle your inbound calls can be a daunting task. When one does a search for an answering service in the search engines you are inundated with ads showcasing flashy sites that are made more to confuse than to offer you the needed info to make a good decision.

To Do List Before Hiring an Answering Service

Like all business decisions you as a business owner need to decide where to put your money as all business owners look upon these decisions as investments in their success.

To Be Successful when hiring an Answering Service or Virtual Office type of company:

  • Be sure to ask all the questions you want answered before you sign anything
  • Do not sign any contract without reading it. Many answering service and call center companies that are not very good look to lock you in to guarantee their income.  They will hit you with hidden fees, fine print that you can barely even read and they will evade your questions.
  • As a general rule if you have a bad ‘feeling’ about your convo there is a reason.  Sales people are expert at hiding a firms weaknesses and liabilities.

What Is Most Important In Hiring an Answering Service

  • Staff is King: Unless you don’t mind someone thousands of miles away in foreign nations answering your calls you must ask if American workers will be handling your account.   Many top answering services you see on the first page of google or Yahoo search utilize foreign workers in call centers in Asia.  There are many fine people in these call centers but generally if you want to give the impression of having an American company stick with American workers.
  • Pay rules Staff:  Just as Staff is king in any business, the pay rate of your new employees is of utmost importance. We here at the Successful Office Group pride ourselves with having the best paid and trained staff in America. A staff that normally most small businesses could not afford to hire.  You must ask any prospective service what the salary of their employees is.  Just remember that a better paid staff is happier and more productive.

The Successful Office Group is a family owned organization that has that special touch where your new staff will go that extra mile in helping you succeed.

Call us now at 800-716-5518  and together we will help your business grow.

We are uniquely set up to make your business look like a multi-state operation here in the United States. We’ll help you grow your company and build your empire.


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Answering Service Features

Features Included With Your Basic Service

Here at the Successful Office Group we pride ourselves with the many detailed services offered in even our basic answering services.

  • Exclusive Toll Free Number – Your own 800 number to use as you please while you are our client.
  • Customized Call Answering – We answer your calls in the exact way that you want with your team members training on your account to make sure they are up on all of your details and your callers never know a service is handling your calls.
  • Sales, Appointment Setting, Order Taking – We’ll handle it all for you.  Your new team of reps here will do all they can to impress your callers and make your business more profitable
  • Instant Notification of Messages – by email and/or fax or the call can be ‘patched’ which simply means connected to you making it look as if your staff is in the office with you.

For an exhaustive list of services offered see answering services

For our super Answering service and call center Hub see our answering service homepage.

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Answering Service

Successful Office Group Offers The Best Features And Staff For Any Answering Service Needs

After being in business for 8 plus years, the employees and clients of Successful Office all agree there is no competition.

If you are need of a staff that normally you could not hire due to the salary of the employees, we can help.

Compare And Save $

When speaking with any answering service or call center sales people be sure to ask them:

  • Are there any contracts that must be signed
  • Are the people who answer my calls American or foreign workers in Asia?
  • What is the salary of the employees that will be handling our calls?
  • Are there any hidden costs with dealing with your service?

These simple questions will propel you to choose the Successful Office Group above any other American answering service, virtual office or call center.

No other answering service can boast of all the following:

  • Highest paid and best trained answering service staff
  • Staff that acts as your own company and trained to your specifications
  • Low turnover of employees compared to other answering services
  • No contract to sign ever! We are so confident of our services that locking you into a contract that penalizes you for quitting our company is ridiculous to us.  This is the case at most answering services in the United States.  Why are they so not confident in their services?  That is a question for you to ask them.

Call us at 800-716-5518 and ask for a sales rep.  You will get a no pressure representative who will give you all you need to know and make that decision that can affect your company for years to come.

Give your company the Successful Office advantage and your callers will never know that your calls are answered and handled by another company.

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Virtual Office

The Successful office Group is the premier virtual office around for 8 years now.   Our employees are considered our greatest asset and you will come to love them too.  Your team of 6-8 members will learn all about your company and be able to handle your clients and customers to your satisfaction.

Our quality control standards are second to none as we our pay rates are higher than any other answering service or call center that accepts outside clients in the entire United States.

Answering Service Plus Virtual Office

We combine the best services possible with our own telecommunication platform and you have yourself a recipe for success.  A typical answering service or call center has no way to compete with our model which is why we are copied by some of the most successful and larger warehouse call centers that you may know when you do a google search using the term answering service.

Call us to see what the fuss is all about

See our services page – http://www.successfuloffice.com/services.htm

or visit our answering service and call center hub at the homepage. Click here

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Answering Service Needs

The Tea Party CPAC or Conservative Political Action Committee is one of the PACs that are on a mission to defeat the Democrats in November and beyond.

Challenges facing Business Under The Obama Regime

One of the biggest challenges facing business today in America is the uncertainty. President Obama and the Democrats are making it very difficult to be in business in America.

As an example many small business people and even one with a sole proprietorship is about to face a massive burden in time and money.

It is called Tax Tyranny and it starts in January of 2011. Just a few months away and all business will literally by law have to fill out a 1099 for every 600 dollars that they spend. This means that we must verify social security numbers and tax id numbers, and if we get anything wrong we face $500 – $1000 fines per 1099.

  • Since we must fill out another 1099 for every 600 (also if you add up to 600 dollars as in 200 plus 200 plus 200 from the same vendor).
  • This is the Obama Administration’s license to destroy all business at will as no business can afford to do this.

When you add in the fake health care reform bill that passed and how business is being taxed as of 2011 for benefits in 2014, you can see why we as a nation are in trouble.

Please click here to read about the coming Tax Tyranny that begins in January. You can easily see why we are about to go into one massive depression. From fake taxes and Obama printing money with nothing behind it like we are Germany in the 1920s, plus fake finance bills and what is really a simple looting of the Treasury, America is headed for some dark days.  Read more

Remember to vote next month on November 2, 2010 or America freedom itself can be in danger with the current crew in Washington D.C.  You can help save America by contributing to the Tea Party CPAC or any candidates that are Conservative and who pledge to lower taxes and free our economy and people from needless left wing government control over every aspect of our lives.

Answering Service Excellence
The Successful Office Group is dedicated to providing our clients with the very best service possible.  In the troubling days ahead in 2011 we welcome all small businesses that are about to be forced to downsize or lower employee salaries thanks to the Democrats and Obama.

We are Americans and will stand by our nation no matter is tried in the coming months and years until 2012 and the Presidential election.

As the premier answering service as well as virtual office for 8 years we are uniquely situated to help your business succeed as well as save money in this Obama economy.

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American Answering Service

Successful Office Group Employees

All of the answering service and call center sector there are companies that outsource their own work. I know as I have been offered the international switch that enables my call center to fire all of my American workers and then hire Indian or Philippine call center employees for our clients. We would never do such a thing. Their $5K investment that supposedly would save us thousands of dollars every week in salary would make our quality match that of all of the other answering services that you can find by googling the term answering service.

All American Staff

We pride ourselves in offering the very best answering service staff in the nation. All are American and are part of the best trained and paid staff in the United States bar none. Why do we know this? We’ve done our homework. No answering service or call center in America pays 30K a year for new recruits or has some employees making 40K plus. We do as we choose to offer the very best.

Hiring Successful Office Means Giving Your Company Quality Service

Having a well paid staff is always far better than having a staff made up of people making $8 an hour or less as is the case with foreign workers.

Answering Service Advice

Please be sure to ask any prospective company that you want to use what their staff gets paid and if they are American. A true Virtual office experience is one in which your staff is paid and trained well and can represent your company the way you want it represented. Only the Successful Office Group can fulfill this function for you and we challenge anyone to find another company that offers a service that could even hope to match our own extensive services in our pages.

Please see our answering service packages for exciting details on how we can make your company look like a large corporation overnight.

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Answering Service For Success

Successful Office Group Started It All

Using the Wayback Machine or Internet Archive one can see how it was this company and website, the Successful Office group that pioneered virtual office services for the answering service sector. As the first company to make waves in the field we were quickly copied but the competition never succeeded. We are still the top of the line when it comes to answering services and providing the kind of quality service that brings your customers and clients back over and over.

Answering Services done right

Our way of doing things is quite simple. We hire the very best answering service and call center staff in the entire United States. How we do this is simple. We pay the best and demand the highest quality.

Just ask yourself, who would you prefer to run your business, answer your phone calls and provide that public face?
Would you prefer a typical answering service employee that you find in 99.9% of anwering service and call center firms that makes $8. an hour or less? Or do you think a well paid and happy representative making 30K or over with Successful Office will do a far better job?

Logically you know what will happen.

You will try out that low offer from the typical virtual office or answering service and you will be looking for another company after your contract runs out. A contract that you never needed to begin with and wouldn’t even had if you tried out Successful office first.

We are ultra confident of our services and need not chain you into a contract that guarantees our income while locking you into low grade service that is all too common in this field.

The Choice Is Your Own – Choose Wisely!

Answering services come and go. Call centers pop up and are gone in days. The Successful Office Group is here for 8 years and still offers the highest quality answering service and call center staff in the United States bar none.

Check out our services page by clicking here.

For our super answering service and call center super hub see – Answering Service

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Compare Answering Services Easily With Two Questions

If you are in need of a service to represent your company, the smartest thing you could do is simply do your research. Here is a quick list of questions you need to ask your prospective answering service as all of their websites look so similar.

Two Important Questions

1. What kind of staff will I have and how much money do they make? This is an important question as many services hire people from other nations to answer your calls without even telling you they are doing this.

If you need to give your business an American feel to it, the Successful Office Group hires only Americans in our teams. You can be assured that your new staff that represents you is also the highest paid in the entire answering service field.

Better paid gives us the opportunity to have better quality employees. The kind that any answering service or call center would die for. The staff that will be here to serve you when you sign up with us cannot be beat in any way when you compare.

Please be sure to ask any company if their workers are Americans in America and you will quickly find out that the answering service industry is filled with those who are not being honest. Verify everything we always say.

2. Does the answering service company force me to sign a contract? This is one of the fastest ways to tell good services from bad ones usually. We here at the Successful Office Group and Virtual office Partners are so confident in our services compared to any other answering service or call center that we are completely month to month. No hassles, no hidden charges that bump that low quality service fee of 50 a month up to 150 which is so typical. With us you get what you pay for and then some!

Once you have these two questions answered you will get a feel for the answering service or virtual office that you are calling. If you ever feel like you are being given the run-around, then chances are you are. Go with your feelings and save yourself time and heartache.

And remember, if you choose another service based solely on their low offer, remember we are still here. When your contract is over after 3 or 6 months and you have that felling of being ripped off, give us a call and we are sure to help. Our only regret at that point is we weren’t good enough sales people to get you to sign on with us first in order to save you the time you just wasted with low quality services.

Check out our services here.
Click here for our homepage and answering service super hub.

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How Telecommunications Consultants Analyze a Company’s Telecom Expenses

Telecommunications Consultants

Telecommunications consultants usually are the people to whom corporations outsource the work of Telecommunications Expense Management (TEM). Telecom Expense Management deals with collecting data about current telecom expenses and finding new methods of reducing these expenses. Telecom consultants use several methods to obtain data about the current telecom bills and see where most of the money is being spent. They can ask the designated telecom service providers to provide the telecom invoices for the company as well as the applicable telecom tariff. The telecommunications consultant can then use the invoice to see if the charges made to the company were abiding by the rates on the tariff.

Another method of evaluating the expenditure of the company on telecom expenses is by installing telecommunications management software on all the corporate systems which are attached to a company phone. This is particularly useful for call centers as nearly all of their phones are connected to a computer. The software could be bought off the market or could be made on order by a person or a company. What the software would do is that it would present you with the expenditure on a specific service such as the worldwide and local calls as well as calls to landlines or mobile phones. All of this would help the Telecom Expense Management Company get insight on the spending pattern of the company which would in turn help in planning the steps that should be taken to reduce the telecommunication expenses.

Telecom Expense Management companies take a look at the individual expenditures of the people of a company on telephones to gain data about where calls are made and which departments or posts have the highest usage of telephones. This may give them info about the fundamental workings of the company and provide them with valuable information such as which person is using up more minutes than necessary and in which department can there be changes made to reduce the number of calls. If the company has handed out personal wireless phones to employees then the TEM Consultant will have to use Wireless Expense Management techniques to gain info about the calls made by the employee. Information of the calls made by employees can be gained by asking for statements from the service providers and checking if the person is not abusing his mobile phone usage for personal purposes. An example of this would be that if a person makes several lengthy international phone calls to non-company numbers, it is most likely that the nature of the call was personal.

Companies wanting to hire a Telecom Expense Management firm may also provide the information and data about the company’s telecom expenses themselves which is a good cost–cutting measure and it helps reduce the time taken for the TEM firm to gather all the data. The telecommunications consultant then uses this data to give a breakdown of expenses which he or she thinks is either not of much use to the company or where optimization can occur and if he/she believes that the expense is fundamental to the working of the company, the consultant may leave the expenditure as it was. The analyst can also compare the tariffs of the telecom company to the competition to see if its rates are good enough or the contract should be awarded to another company.

There are several companies which offer services of TEM such as www.TelecomExpenseManagement.com and these can help your business to reduce the expenditure on telecommunications bills by a pretty large margin and provide you with telecom cost savings which you can invest in other areas for maximum growth.

The Successful office group has pioneered the answering service and telecommunications field. We offer the finest staff available in the United
States. If you are in need of an answering service or virtual office look no further. Our highly trained and personable staff is here to help you succeed.

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Social Media Allows Us To Engage At Another Level

Using Social Media to Create a Win-Win Situation
Now through social media, we can stay as current and relevant as possible by finding out what matters to our customers today. We make sure they feel heard and that what they have to say is what we need to know to continually improve our level of service. We don’t think any company takes their customer feedback and puts it to better use than we do.

Regardless of the current technology, our fundamental ideas always stay the same…why? Because they work. We believe in giving every one of our clients the attention they deserve. We pride ourselves on learning about who they are as a business what they need to thrive one client at a time.

Let’s keep the conversation going…Our existing clients keep telling us how happy they are and that they only wished they found our service sooner. That tells us that we need to get the word out and the latest cutting edge way to do that is through social media.

Click Here To Join Us On Facebook

Follow Us On Twitter

Join Us On Linked In

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