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January 17, 2007
As a rep in our company I think I can
give a unique perspective on things in the answering service
and call center industry. My grammar is terrible though
as a few of my team members have pointed out. But that's life
and I'm working on it.
Cell
Phones and an Answering Service
In our company we are divided into
teams of employees. Usually ranging from 4-8 people depending
on clients. Before I came to the company about 2 years
ago, there weren't any companies doing it the way we do. Now
everyone says they have teams.
Meanwhile every time you call your
account there is yet another voice on the other end that
you've never heard before.
Anyway there is this one client that
we have that literally lives on a beach all year round. It
doesn't matter what month, she is always on a beach, in
Australia, Israel, Spain, France Brazil, Hawaii. She has to be
one of the coolest people on the planet. Doing all of this
traveling and enjoying herself, while running a decent
company. Actually we run her company for her and she gets all
of her messages e-mailed to her cell phone. She can just stay
on the beach knowing that her calls are being answered and her
clients attended to by our service.
There is this other fellow who just
keeps starting up companies every 2 or 3 months, and our team
has 4 of his companies already. In all different fields as
well. He says that our company is like a miracle for him since
staffing is always the biggest problem.
Expenditures and Rents Oh my
Since our service is a complete tax
write off for businesses of every kind, I was thinking of the
many beneifts that business owners get from using our
services.
First off they save a fortune. Like
the client I mentioned above living in a state of vacation all
year round. She doesn't have to hire anyone, no benefits or
employee pay and Labor Dept.'s to do with. Also she doesn't
have to pay a stupid amount of taxes out. Many people don't
know that there are many little things, like your Social
Security taxes that businesses actually match. So if you see
$150 stolen from you before you even get it, and going to FICA
taxes, the company you work for also has to pay $150
more in addition. It's called employer matching and every
company in the United States has to do it.
I would rather get the full 300 in my
pocket and save up for a rainy day than have a huge government
agency take my money for my own good as they say, to protect
me.
Give me a break already. How are they
protecting or helping us by stealing our money at the point of
a gun. I say that because if we don't give it to them, men
with guns will eventually show up to arrest you. Tax evasion
is a serious crime here, like in most countries.
Sorry for getting sidetracked there.
Other savings I would imagine is
office rent, which would probably be substantial for someone
starting up.
Then there is no need for a fax
machine, as we e-mail the faxes to clients. Sales - we
do it. Website upkeep and live chat we do as well. We
are really a one stop shop for any small business.
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