The call center and answering service industry has many software companies that have applications to help the efficiency of call centers.  Inter-Tel's contact center suite may be the very product to help your company achieve better levels of efficiency.

Latest News

Internet Telephony Magazine Lauds Inter-Tel 7000 for Innovative Design;
Customer Interaction Solutions Cites Contact Center Suite 4.0 for Advanced
Feature Set

Inter-Tel (Delaware), Incorporated (Nasdaq: INTL), a leading provider of voice
and data communications solutions for businesses, announced that two of its recent
product releases, the Inter-Tel 7000 communications system and Contact
Center Suite Version 4.0 software, have each earned 2006 Product of the
Year recognition. Internet Telephony Magazine, which covers Voice over IP
communications, selected the Inter-Tel 7000 for its pure standards-based
architecture. Customer Interaction Solutions, which covers the customer
relationship management space, chose Contact Center Suite for its enhanced
capabilities that address small- and medium business drivers.
    "We are very proud -- but not surprised -- that both the Inter-Tel 7000
and Contact Center Suite have been named products of the year," remarked
Norman Stout, chief executive officer of Inter-Tel. "Both of these
solutions illustrate Inter-Tel's innovative approach to developing new
technologies designed to help customers tangibly improve their business
processes. It is gratifying that both Internet Telephony Magazine and
Customer Interaction Solutions acknowledge these products for their
business benefits, and not just for their technological achievements."
    Serving businesses with up to 2,500 users per site, the Inter-Tel 7000
is a standards-based SIP (session initiation protocol) softswitch that
provides PBX-style functionality, and is designed to enable customers to
integrate standard SIP devices and applications into their networks to meet
their business needs. A powerful multimedia communications solution, it
offers mid- size businesses and enterprises integrated IP telephony
applications including embedded presence management and advanced call
routing capabilities; powerful mobility solutions; collaboration, Web and
audioconferencing applications; and user-friendly system administrative and
diagnostic tools.
    A robust software application, Contact Center Suite v4.0 offers a
number of new and enhanced features, including media blending, improved
call routing, advanced reporting tools and simplified administration. The
solution has been designed to enable small- and mid-size businesses to
effectively manage customer communications through multiple mediums such as
voice, e-mail, voice mail, or fax.
    "These awards are the culmination of what has truly been a team
effort," noted Jeffrey T. Ford, Inter-Tel's chief technology officer.
"Hundreds of engineers, developers and product managers have had a hand in
creating these products. We are extremely grateful to these individuals for
their creativity, diligence, hard work and commitment to success. Without
their efforts, there would be no product of the year awards."
    "Inter-Tel has always been highly regarded for its innovation and
ability to serve market needs," said Rich Tehrani, president of Technology
Marketing Corporation, which publishes both Internet Telephony Magazine and
Customer Interaction Solutions. "Both the Inter-Tel 7000 and Contact Center
Suite clearly continue this tradition and are well deserving of product of
the year honors."
    This news release contains forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933 and 21E of the
Securities Exchange Act of 1934, including statements regarding the
features and capabilities of the Inter-Tel 7000 and Contact Center Suite
Version 4.0 software, and the company's approach to developing new
technologies designed to help customers tangibly improve their business
processes. Such statements are based on current assumptions that involve
risks and uncertainties that include, among others, dependence on new
product or software development; the presence of software "bugs"; market
acceptance of the product and related software; and intended uses
identified above. For a further list and description of such risks and
uncertainties, which could cause the actual results, performance, or
achievements of the Company to be materially different from any future
results, performance, or achievements, please see the Company's Form 10-K,
filed with the SEC on March 16, 2006, other subsequently filed current and
periodic reports, and the Company's most recent Form 10-Q dated November 9,
2006. Inter-Tel disclaims any intention or obligation to update or revise
any forward-looking statements, whether as a result of new information,
future events or otherwise. All products and services mentioned are the
trademarks, service marks, registered marks or registered service marks of
their respective owners.
    About Inter-Tel (Delaware), Incorporated
    Inter-Tel (Nasdaq:INTL) offers value-driven communications products;
applications utilizing networks and server-based communications software;
and a wide range of managed services that include voice and data network
design and traffic provisioning, custom application development, and
financial solutions packages. An industry-leading provider focused on the
communication needs of business enterprises, Inter-Tel employs
approximately 1,900 communications professionals, and services business
customers through a network of 58 company-owned, direct sales offices and
approximately 300 authorized providers in North America, the United
Kingdom, Ireland, Australia and South Africa. More information is available
at http://www.inter-tel.com.
 

SOURCE Inter-Tel , Incorporated

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