Answering Service
>
Internal
Directory for Small Business
> Business Link Partners
The Real Role
Of A Team Leader
Team
leaders play a very important role in the development and
encouragement of a team. It is their job not only to ensure that the
standards of their team are high and the tasks that have been
assigned are being done, but also to ensure that the team spirit and
morale of their team is kept.
Some of the main characteristics of a team
leader are:
1: They need to have the ability to inspire
a team.
2: They should be responsible and
dependable.
3: It is very important that a team leader
can recognize and acknowledge the contributions and ideas of their
team members.
4: That they can celebrate the
accomplishments of their team.
Here are some tips on how to be a good team
leader:
1: Provide team leadership and coaching. It
is important that you set a good example to your team. For example,
try not to arrive late or leave early while you are working. You
should always try to encourage the group through dexterity and
constant improvement in their work. And always try to recognize the
accomplishments and performances of the team.
2: Try to ensure that your criticism is
constructive. When you are reporting back to a person in authority,
try to highlight the good points as well as the bad points. If you
only convey the bad points it may also reflect badly on you. Try to
supply distinct suggestions on how to solve these problems that have
lead to bad performances.
3: If you are positive, then this enthusiasm
will give your team a lot of encouragement. Motivation is a very
important characteristic of a team leader. If your team is at a low
point, try to motivate them by eg. Having a meeting and discussing
what the problem may be or by running small competitions among the
team. Setting targets and having prizes for the winners can be an
excellent form of encouragement. You should always listen to what
your team has to say and by having a meeting every now and then you
can take in their ideas-they may even have better ideas than
yourself! It is very important to value these ideas.
4: Try to train your team without actually
doing the task at hand yourself. If you constantly do the job for
the team member they will find it very hard to learn and they may
become dependent on you. It can also hinder a team members
confidence and skills.
5: A team leader needs to be very committed
to their job. They may need to work extra hours or be available at
short notice. They have to be committed to their team and ensure
that the standards of performance are kept at a high level.
There are many ways that a team leader can
kill team spirit. Here are a few examples:
– If you are critical of your team it may
discourage your team members and thus cause tension. This in turn
will drain your team.
– You should never talk about team members
behind their backs. This may cause them to distrust you and it could
also form a barrier between you and your team.
– You should not speak unfairly or badly
about people in authority. Not only does it reflect badly on
yourself but it could also cause you to lose your job.
– It is important that you try to get to
know all of your team members. You will be highly valued by your
team if you show that you are interested in what they have to say.
If you fail to get to know members of the team it may make them feel
that their hard work is not appreciated.
– And finally, never make others look bad.
You should always take the blame for your own mistakes. If you leave
it for your team members to pick up after you, it only reflects
badly on yourself. It may be the easy way out to blame others but
always remember that to build a barrier between yourself and your
team is only killing the team spirit which is crucial if you want
your tea to perform well.
It may take some time for you to build up a
strong team but never give up. If you act as a good team leader,
your team will eventually be there for you through the good times
during your career and also the bad.
About the author
Sarah Coppin, is the lead copy manager of Redfly Marketing LTD. –
Online
Marketing Ireland. For more information visit
http://www.redflymarketing.com
© 2007 Sarah Coppin. You may reprint this article online and in
print provided the links remain live and the content remains
unaltered (including the "About the author" message).
Partner Sites of Interest
Promotional Advertising
- Build instant brand awareness through promotional advertising with
our giant inflatables from air blown balloons to remote controlled
blimps with your company logo.
A
Guide for Online Home-Based Businesses
Description: Looking for an alternative
to a 9-to-5 job? You will find good advice on how to start a
home-based online business at this site. No get-rich-quick schemes
here though - you will have to work hard to secure your future.
If you would like to exchange links
with us see
add
link or you can e-mail me at mike @
custsvce.com ( just remove spaces for operating e-mail).
The Successful Office Group is a
national call center and answering service business hub. Our main
office is located in Brooklyn NY, and we service clients around the
world from this office as well as our divisions around the United
States. In need of a call center with appointment setting,
message management, order taking and virtual office services call
800-716-5518
Answering Service F.A.Q -
Call Center Services -
Answering
Service Glossary |