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Answering Service
for more answering service & call center terms see:
answering service and call center terms or
answering
service glossary
Various
Definitions from various Sources
Defined - A business service
that answers its clients' telephone calls and
conveys messages to the clients.
Free Online Dictionary
Allword.com has the
following definition:
answering service
noun
Etymology: 1940s.
The definition of an
answering service is different, depending on what
firm or what dictionary you look at. Some consider
answering services as basic level rep answering the
calls. From taking the calls to handling the calls
though is a world of difference.
Our own firm, the Successful
Office Group, has it's roots in the answering
service industry. But that is where the similarity
to the old companies ends. Some of our sales
people actually sound a bit insulted when we're
called an answering service since we do so much
more.
How We Define an Answering Service
Our definition of such a
company is vastly different than our competition.
Google the term answering service and you'll see
company after company that takes messages, patches
them, and that's it.
What so many of these
services say and do is worlds apart. I can
name names but that would get our own company sued.
All I can say is when you call a company, be
specific and ask many questions. The most important
being who will be answering your calls. The
quality of your reps that will be answering your
phone lines is of utmost importance.
- Do you want a company
with a 49.99 special that scares you just reading
the offer? If so be prepared to possibly have
foreign workers with accents answering your calls.
That is fast becoming the norm in the United
States. If not, then surely the employees can't
know your company very well. After all, what is
their salary? If minimum wage, then run!
- Would you prefer a
company to REALLY be your company, and not
an answering service? We pride ourselves here at
the Successful Office Group and our divisions like
A.I. Inc., and Virtual Office Services and Virtual
Office Partners, with having reps that are trained
AS your new staff members. We
role play with you and learn your business inside
and out.
- We, as your new
staff members will do all we can to make your
company look like a large corporation. That
means going that extra mile and seeing to it that
you as the customer is happy with our services and
level of excellence. Be confident in knowing that
your clients or customers are being treated well.
The new Answering Service, or maybe 'Deluxe'
describes it well
We used to advertise
ourselves as an answering service deluxe. This
thanks to the many many features your new team of
employees will get in addition to what is considered
a traditional answering service. Some of these
include:
- A dedicated staff of 5-7
people that will learn all about your company.
Unlike other answering services, your calls NEVER
go to the floor - which is the body of answering
service reps scattered about any particular
average service.
- ONLY those who train on
your account and that you know will be answering
your calls. You can always be assured that this
will always be the case.
- Office's - Real Office
Addresses - in multiple states, all as your own.
You can put them on advertisements, your website,
and we can accept mail for you at these locations.
They really do become your offices overnight.
This can open up new markets for you, or at the
very least make your company look like a more
trusted, larger entity, and not some fly-by-night
operation, or scam house.
For our many services see
answering services
Our Definition of an answering service
Combine a
- virtual office
- call center
- superior and better
trained answering service reps who see themselves
as career people
- State of the art
equipment put together by our own engineers
You then get - our answering
service deluxe. The Successful Office Group.
We ARE Your
Office, never just an answering service.
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