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Answering Service & Call Center Terms
There are many terms and
phrases in the answering service and call center
industry that only insiders know and understand. It
is like this in every industry on the planet. As
long as a sector or type of company exists, their
own vocabulary catering to the specifics of that
industry will develop quickly, rather than over a
long time period.
Here are some of the main terms
that your new team members will be using, and that
perhaps you as a client should know. We will
list the many catch phrases and organizational tidbits
as well as complete a mini-glossary in the industry
starting with the term answering service.
Answering
Service Defined
All Trunks Busy (ATB)
Busy Out Busy in included
Abandoned Calls
Bounced Call
Call
Center Agent & Inbound Call Center
Call Center & Answering Service Systems
Team
answering
service glossary
to
answering service
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