Call Center and Answering Service - Telecom Success Stories
 

The Cell Phone and Mobile Market

Generations explained

We hear a lot about 3G in the news. Google the term and see hundreds of thousands of sites, and millions of references.

Here is a break down of what the generations mean, by your friends here at The Successful Office Group

The First Generation (1G)

The analog system for cell phones came about in the 1970's. It was the invention of the microprocessor and the digitization of the control link between a cell company hub and a cell phone.

The Second Generation (2G)

The digital cellular services and systems were developed by 1987, 88 and 89. These systems digitized not just the control link but also the voice signal. This new system proved to be a revolution with far better quality and much higher capacity at lower costs for consumers.

The Third Generation (3G)

This is the much talked about generation of innovation lately. The systems provide much faster communications with seamless roaming anywhere on the planet, assuming the hubs are set up.  The very first 3G network installed was put in place in Japan in 2001.

The Fourth Generation (4G)

Already being worked on by several Japanese companies and a couple of American ones.

Two of the major telecommunications products over the past 10 years has been cell phones and the internet. The combination of the two has propelled economic growth as telecom companies all over the world develop their systems to better suit their current call center and answering service clients, or to develop new platforms that expand their possibilities.

During the last year or two, the world has seen a large number of licenses for 3G services being awarded through various approaches, such as auctions and beauty contests.  The Successful Office Group is directly affected by these new technologies as we offer our clients new and better services to outperform the competition.  Another important issue is the regulatory treatment of Virtual Network Operators (VNOs) in the mobile space.  VNOs may not be licensed to use radio spectrum, but would have access to the networks of one or more of the licensed operators, in order to provide subscription and call services to their customers.  Although some countries like the UK have examined more closely the position of VNOs,  the regulatory climate is still uncertain and most countries have yet to tackle the issue. 

see more call center software applications  or return to answering service home

click for top