Call Center and Answering Service Software
 

Liveperson

This is for us at the Successful Office Group, one of the most important companies in the answering service and call center sectors.  We have used their software to help our clients portray the image of a large corporation for years now. You can see our page on the topic of Live Webchat by clicking - Live WebChat

Our own experience with the company has been a wonderful one. The call center software that we use enables our own company to handle live webchats in real time. It also is an excellent tool to push clients to pages that they are looking for. Overall we have tried out at least 10 applications for call centers dealing with live web chat in all different platforms.

Liveperson won out with us even though it is hosted on their own servers. This was the one drawback for us at first until we realized that the  Guaranteed secure online communication with 128 byte-ssl encrypted solutions is more than enough security wise.

Liveperson says:

Make it easy for your customers to contact you … and for your contact center to keep track of their inquiries

There’s no better way to earn customer loyalty than to provide them with superior service when addressing their questions.

Study reveals growing importance of real-time customer service for online shoppers

Why do people go online? How do they use the Internet? What makes—or prevents them—from buying online?

Get up-close and personal with online consumers and gain a better understanding of their buying behaviors and preferences. LivePerson recently commissioned a research project and survey to get inside the minds of online. You can view the results by going here - http://www.liveperson.com/live-connect/live-wire/2006-may/focal-point.asp

Since we have a great relationship with the company, and actually resell the services of Liverperson, we can do no better than to give this company's call center software the highest marks.

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