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The Successful
Office Answering Service Glossary of Terms
back to
answering
service glossary
Agent
Our CSR's 9 customer service representatives are our
agents. They are the reps who learn your company
and who answer your calls, as well as maintain your live
web chats on your site. These highly trained answering
service and call center reps are your first line in the
processing of your incoming calls. The agents here
at the Successful Office Group are the highest paid and
best trained in the entire call center industry.
Agent's in our
offices
We take pride in the
training standards and supervision that we have with our
agents or customer service reps.
As far as staffing goes, every person
that works in our answering service is trained for weeks
before they ever even answer one phone call.
Training + Supervision + Quality + Better Pay equals a
superior call center and answering service as well as a
superior work force to better handle your calls. If you
are in need of inbound telemarketing, then A.I., or the
Successful Office group is the answer for you.
Call us NOW at 800-716-5518.
The Greatest People in the
Telecommunications, call center and answering
service sectors
Guglielmo Marconi
Arthur C. Clark
Alexander Graham Bell
Tom Farley's
Telephone History Series
Top 5
Reasons
to
Sign Up With Us
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