Answering Service
 & Call Center Business Hub

Industry Glossary

Answering Service

 

The Successful Office Answering Service Glossary of Terms

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ACR (Advanced Call Routing)
Our telecommunications equipment was designed by some of the best engineers in the telecom industry.  The way we are organized is unlike typical answering service or call centers. Our organization is around teams of employees and only those calls assigned to a specific team will go to that team, unlike the typical service.  We call this advanced call routing or ACR.  There isn't much need for ACR in most contact firms as usually the calls of clients go to the 'floor' which is all reps, whether they are trained on your account or not.

We can service your website as well as your inbound telemarketing! Your new team of reps who are already familiar with your company can man your website so-to-speak. We can set up a Live Web Chat button on any page of your website where people visiting can get in touch with your regular reps but in real time online. It's is like instant messaging, just for your own website.  see Live Web Chat for details.

Call us NOW at 800-716-5518.


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