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The Successful
Office Answering Service Glossary of Terms
back to
answering
service glossary
AWT
(Average Waiting Time)
The average waiting time is the time it takes before a
call is answered. Some answering services and call
centers have horrendous AWT, while others are able to
meet minimums or surpass expectations. Our own company,
the Successful Office Group judges it's csr's by their
hold time and AWT. All is computed and when it comes
time for review and compliance, employees must be able
to meet the firm minimums.
Cut Costs to Increase
Profit!
What
do you think is easier to do ... reduce your
expenses by 2% or double your sales? I think most
would agree that reducing expenses might be easier.
Why, then, do most business owners spend little time
on attempting to reduce expenses? Consider this:
Your current profit margin is 2% - if you reduce
costs by 2% your profits double! Of course, you can
do the same thing by merely DOUBLING your sales!
Right. see
Cut Costs to Increase Profit
Feel free to call us at
800-716-5518. Our personable reps are ready,
willing and able to answer all of your questions in
a comfortable non-aggressive way. When you are
finished speaking with our sales people, you will
leave the conversation knowing that there is
integrity in the answering service field. We prove
that every day. see
Answering
Services for additional info.
We are in the service industry
and are the leaders in the answering service
industry. If you need a great company image combined
with a personable staff, give us a call today.
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