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The Successful
Office Answering Service Glossary of Terms
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answering
service glossary
Additional Help
Required (AHR)
There are times where the
signal AHR might pop up in the call center operations
room. This is a rarity and denotes that the volume
of calls inbound is overwhelming the target team's
ability to handle those calls. If we ever see such
a signal, team leaders from other teams are quickly
posted to the needy team
Our Answering
Service Style
The Successful Office Group is a
unique call center outsourcing company.
We know of many call centers and
answering services that charge you for everything
under the sun. Some even have the audacity to charge
you for 'hold time' - which is the time that
their employees leave your
callers on hold. Is that an interesting fact or
what? Be sure to ask any call center if they charge
for hold time, and if they say yes - ask why? Why
should you pay for an answering service's employees
putting your callers on hold? Some services charge
the exact per minute rate (ranging from .45 to 1.25
per minute) as if your callers were speaking to a
live customer service rep. If this doesn't give you
a bad feeling, we don't know what will!
Call us now at 800-716-5518
or visit our main page on services at
Answering
Service. Our solutions can help nearly any company.
You can be an 18 year old working out of your
garage, or a large corporation already needing call
center overflow help. We are here to help you
succeed!
Top 5
Reasons
to
Sign Up With Us
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