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The Successful
Office Answering Service Glossary of Terms
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answering
service glossary
Available
Team (AT)
From time to time more than one team of answering
service reps is required to handle an account. This is
decided by call volume and availability as well as
client expectations. There are many larger accounts here
at The Successful Office Group that need at least a few
teams. Typically these are larger companies or those
that need call overflow handling for specific
advertisements.
Everyone Claims to be the
'BEST' or have 'the BEST Staff'.
We encourage all prospective clients
to call our competition and see what they offer. If they
tantalize you to such a degree that you end up doing all
of the things that our own reps would advise against,
then just remember that we are here.
We will pick up the pieces after your
contract is over as most answering services and call
centers force potential clients to sign at least a 3
month contract.
We do not and are confident that you
will stay with us. This is why all of our answering
service packages are month to month. If a client is
unhappy, why tie them in and force them to stay? That's
our philosophy. Treat the well, do more than is required
and be honest. This is why we have the reputation that
we do.
Top 5
Reasons
to
Sign Up With Us
Call us now at 800-716-5518
or visit our main page on services at
Answering
Service
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