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The Successful
Office Answering Service Glossary of Terms
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answering
service glossary
AMR
Adaptive Multi-Rate codec. Developed in 1999 for
used in GSM networks, the AMR
has been adopted by 3GPP for 3G.
This term is used more for cellular
phones than in the answering service industry. We do
patching to all types of cell phones as a norm in any
call center all over the world. This means that two
callers are connected to each other.
Patching is a normal function in any
answering service or contact center. After all, when a
call comes in if the client left instructions to be able
to take all calls unless they are busy,
Our state of the art phone system
allows for instant notification of messages. You will be
emailed, paged, or faxed after each call, or at
intervals of your choice. This feature will allow you
to run your business in real time, regardless of where
you are. We actually have clients that never set foot in
an office. Some travel the world while their callers and
customers & clients believe that they are in one of
their offices running a huge company.
As part of all of
our answering service packages, we supply free real
800 numbers for every client. A toll free number can
help propel your company from being seen as merely a
local one, to a national or even international
level.
Our answering
service representatives are specially trained to
assist your company in looking or appearing as if it
is a large corporation. No one will ever know that
it is not your company they are calling.
Call us now at 800-716-5518
or visit our main page on services at
Answering
Service
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