Call Center and Answering Service Software

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Genesys Inbound Voice - see below

Genesys Inbound Voice

For call centers and answering services, Genesys Inbound Voice Manages all inbound calls.

Call centers and services that choose Genesys Inbound Voice enjoy a very flexible and comprehensive data platform that can route calls to the needed personnel.

The company boasts that their product:

Improves first call resolution by routing to the right agent with the right information; routes calls based on real-time statistics, customer data or customer-defined business rules

Provides ability to segment customers and provide personalized service experience
 

Provides load balancing of customer contacts across multiple contact center sites - within a region or around the world - creating an efficient and unified virtual contact center
 

Maximizes agent productivity via efficient call routing to most appropriate agents
 

Enables voice self-service / IVR through integration with Genesys Voice Platform or other leading IVR vendors
 

Differentiates customer service via Voice Callback Option

 

Contact centers, answering services and call centers that are poorly planned cause the implementing company expenditures that normally would not occur. Genesys customer services is uniquely qualified to address these issues and help their clients overcome the many obstacles.

The company has expertise in consulting with call centers to uniquely address any possible problems.

The Successful Office Group has never used Genesys, but several of our clients do have the platform installed, and in multiple offices. The possibilities for answering service and call center applications makes this call center software an interesting and efficient choice., so says our clients.

Currently we have no plans here to use this call center software for our systems as we utilize our own call center engineers, who have customized our telecommunications system to cater to the needs of our answering service and customer service clients.

see more call center software applications  or return to answering service home

Additional Call Center and Answering Service Related Sites

CCNG International - Call Center Super Site
The Call Center Coach - Site to help call center reps and managers
Telecorp Products Inc. - This company is a veteran  in the answering service and call center sector.
TISL Professional Services - Call Center Software is the focus of this company
Sonant Corporation - as a major supplier of contact center automation solutions
Ansapoint Call Centre Software - Design and Optimization of your call center or answering service.
Cognitor - call center industry for customer service resolution and CRM Data Management
Chase Data - Predictive Dialers and hosted applications for call centers, answering services and contact centers, as well as virtual offices.
Coordinated Systems, Inc. - stands out as a company that can deliver enterprise ready call center monitoring applications.

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