Call Center and Answering Service Software
 

VoIP Call Center Software – IP Dialer

Stratadial VC2 is a very flexible platform and can work in a number of different telephony areas as an IP dialer or even a soft switch. VoIP (Voice over Internet Protocol)

There are many ways to take advantage of VOIP call center software. Stratasoft's Virtual Call Center Solution is a perfect example of using an IP call center based technology, and combining this with geographically dispersed call center and answering service locations.

From Stratasoft -

Predictive Dialers - are not all created equal
The core of our award winning StrataDial®.VC2™ virtual call center software is our predictive dialing engine which is built on a robust and mature pacing algorithm that guarantees highly accurate call progress detection and ensures rapid screen-pops and lightning fast voice connects to your call center agents.

StrataDial®.VC2™ predictive dialers efficiently and accurately screen out answering machines, busy signals, operator intercepts, fax lines etc. and passes through only live connects to agents. This allows for maximum call center efficiency and can improve overall contact rates by as much as 300% over manual dialing.

Stratasoft's predictive dialers can be a most effective or even the most cost-effective call center application out there. As they say, once you set up your settings, the dialer actually evaluates and paces to make sure that the needed lines are allocated to the available reps, regardless of how many call center reps your company has online.

There are many call center software apps out there. It is the job of all IT and call center and answering service management to do their due diligence. Stratasoft is definitely a contender for predictive dialers.

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Additional Call Center and Answering Service Related Sites

CCNG International - Call Center Super Site
The Call Center Coach - Site to help call center reps and managers
Telecorp Products Inc. - This company is a veteran  in the answering service and call center sector.
TISL Professional Services - Call Center Software is the focus of this company
Sonant Corporation - as a major supplier of contact center automation solutions
Ansapoint Call Centre Software - Design and Optimization of your call center or answering service.
Cognitor - call center industry for customer service resolution and CRM Data Management
Chase Data - Predictive Dialers and hosted applications for call centers, answering services and contact centers, as well as virtual offices.
Coordinated Systems, Inc. - stands out as a company that can deliver enterprise ready call center monitoring applications.

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