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Call Center and Telecom Related News
Vancouver company discovers lost continent.
Upside Wireless provide an
international text messaging service that allows it’s
customers to send and receive text messages to and from any
country in the World, regardless of which network operator
it’s customers are with. It provides this service through it’s
consumer website www.ipipi.com They have over 300,000
customers worldwide. Upside Wireless is one of the very few
companies with the ability to send and receive text messages
to any phone on the planet. The company, established in 2000,
provides a unique lifeline to many customers, providing a
means of communication to families and friends using simple
text messaging.
The company is witnessing unprecedented growth due largely to
the increasing migration of people between countries. This
migration is fuelling a need for people to keep in touch with
friends and family back home, beyond the use of email, with
something more immediate, personal, and importantly mobile.
Over the past 15 years, the number of people crossing borders
in search of a better life has been rising steadily. At the
start of the 21st Century, one in every 35 people is an
international migrant. If they all lived in the same place, it
would be the world’s fifth largest country with 175m people.
Global migration affects every country; they are all either
places of origin, transit or destination for migrants. While
the major countries of emigration are in the developing world,
not all the major immigration countries are developed
countries. It is estimated that, in 2000, Western
industrialised countries absorbed about 40% of the world’s
migrants. This displaced, global audience communicate using
email, IM, social networks, voice, mail and SMS. These
consumers have a need for a simple, easy to use, cost
effective means of keeping in touch with their families back
home. The growth of mobile continues unabated worldwide,
mobile subscribers have reached 2.1 billion globally and SMS
revenues are forecast at $50bn USD by 2010 driven by almost
2.38 trillion messages.
The total number of mobile subscribers worldwide at the end of
2005 grew to 2.129 billion and mobile phone penetration
globally is forecast to grow to over 50% by 2009. Key growth
is in the Asia Pacific region, with vast opportunities in
China, India, Pakistan, Bangladesh, Thailand, Indonesia,
Vietnam and the Philippines. By 2011, the Asia Pacific region
will account for approximately 50% of the world’s entire
mobile subscriber base, with a staggering 1.067 billion
subscribers between China and India. The number of mobile
subscribers in Africa at the end of 2005 was 113.55m; this is
forecast to rise to 378m by 2011.
Worldwide, SMS has emerged as the cheapest, quickest, easiest
form of peer-to-peer mobile communication ever known and is
still growing in all regions. Other mobile messaging
technologies, (e-mail, instant messaging (MIM), and to a
lesser extent push to talk (PTT) and video messaging), are
growing in popularity. Mobile Instant Messaging (MIM) has a
strong future in certain markets, particularly the US and
Europe. However, a large proportion of global mobile
subscriber growth in the next 5 or 6 years will be from
low-income per-capita emerging markets fuelling continued
growth for basic SMS services.
No other non-verbal form of communication in the world is used
by so many individuals and is experiencing such a rapid
expansion of its user base. The big success story is SMS, text
messaging remains the most dominant mode of mobile data
communication. High costs and cumbersome procedures keep
customers from fully embracing more advanced applications so
far. As an example, in 13 Asia-Pacific markets’, including
China and India, mobile data contributed 20% of annual mobile
revenue, of this 20%, up to 90% was revenue generated from
text messaging.
Commenting on this extraordinary growth, Jonathan Lyon,
Director of Marketing at Upside Wireless, says “The advent of
cross border text messaging now makes it possible for people
to communicate cost effectively, immediately no matter where
in the World they are. We have over 300,000 customers from
every corner of the globe. From as far afield as the Tokelau
Islands in the Southern Ocean to Afghanistan, China, and
India. It’s amazing but we have customers in every country and
region of the World who use IPIPI daily."
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