If you think that advertising in the Yellow Pages is
not right for you, you may be right. But before you
write off the Yellow Pages, you should do a bit of
research into how many responses your heading
receives every year. You might be surprised. You
might find a great opportunity that a lot of your
competitors are missing out on.
If you DO advertise in the Yellow Pages, there are a
few things you need to know. First of all, you
should understand the nature of the beast, which may
come as a surprise.
The Yellow Pages directories are a “marketing
orphan”. They are unloved, unglamorous, unsexy. Most
marketing experts know next to nothing about how to
use them. But I’ve seen many very profitable
businesses derive virtually all their business from
one good ad run in many directories.
But, and this is extremely important, less than 1%
of Yellow Pages advertisers know what an effective
ad is. The bad rap the Yellow Pages has is not
earned. If you know how to use them, the Yellow
Pages can be incredible!
Most advertisers have the vague notion that they
want a response. That’s logical. “We want the phone
to ring!” they say. But the way they go about it
leaves a lot to be desired.
Exposed: The #1 Cardinal Sin of Print Advertising
The biggest mistake neophyte advertisers make is to
assume that the theme of their ad should be: “Who we
are, what we do, and how to reach us”. The second
biggest error is not having a great headline. Here’s
a clue: Your name and logo are not a headline. They
are the least important things in your ad—until a
person wants to call you and knows exactly why. At
that moment, and not before, your company name and
number become important.
The “name, rank and serial number” approach is wrong
for any print ad, but especially the Yellow Pages,
which is a “magic moment” medium. There is no other
medium where people in need go to find an instant
solution, ready to take buying action right away. If
you could but understand the mindset of your
prospect in their moment of need, you would dominate
your heading year after year.
The Ultimate Secret To Acing The Yellow Pages
Now let me share with you a powerful secret that
very few people in the marketing business
understand. You may not believe it at first, but if
you take it to heart, this secret could
revolutionize your Yellow Pages response forever—and
the rest of your direct response print ads too!
Here’s the secret: the Yellow Pages Is NOT A
Visual Medium! (Huh?) Yes, really, no kidding.
But how can that be? Aren’t all ads supposed to look
great and employ a lot of “white space”? Sorry to
break it to you, but those are two of the big lies
that agencies and graphic artists have been
perpetuating for years, which have been consistently
disproved by measuring response.
The Yellow Pages may be full of colour and pictures
and maps and words. And yes, you have to LOOK at the
page to read it, but it is not a visual medium. Let
me offer you an analogy to explain:
Imagine going to a fancy restaurant and ordering
supper. The waiter brings your order along with a
picture of a beautiful meal, which looks even better
than the one, you ordered. Which one would you want
to eat?
The incorrect assumption everyone makes is that
appearance counts for more than substance in the
Yellow Pages. Anybody who tells you this does not
understand the state of mind of your Yellow Pages
prospect in need. The only time a prospect looks at
your ad is when they are in dire need and ready to
take action. They are not looking for pretty
pictures.
With nothing but pretty pictures to choose from,
your prospect will have to pick one. But, when
there’s one good information ad, and several pretty
pictures, the information ad will win, hands down,
every time.
How To Double The Response to Your Yellow Pages
Ad
You will double your response -- EASILY -- if you
turn your ad into an information piece, or
“advertorial”. Why? Because the person who is in
distress wants information—all the credible
information they can get their hands on. And, even
more than that, you will stick out like a sore
thumb. Your ad will jump off the page and it will
look like an information piece, not a sales pitch.
Everyone else is saying, “I’m the best!” and you are
giving them precisely the information they crave.
Who do you think they’ll want to talk to?
I have seen information ads multiply the response of
image ads in the Yellow Pages on numerous occasions.
In every case, the directory rep tried to talk my
client out of running the ad. Don’t listen to them!
Your directory sales rep is in the space selling
business, not in the direct response business.
And one more thing: once you run your ad, try to
resist the temptation to plaster the little “Let
Your Fingers Do The Walking Stickers” on your
vehicles and in your store window. Did you ever stop
to think how foolish it is to invite your prospects
and customers to go where your competitors are
advertising?