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Call Center and Telecom Related News
Avaya Unified
Communications applications provide advanced mobility and
collaboration to end users for increased responsiveness to
customers and
more efficient decision-making
New Avaya solutions integrate with IBM Lotus Notes and Domino
and IBM
Lotus Sametime to deliver Avaya IP telephony, conferencing and
messaging to
the Lotus environment
ORLANDO, Fla., Jan. 22 /PRNewswire-FirstCall/ -- LOTUSPHERE,
BOOTH
#430-432 -- Avaya (NYSE: AV) today announced significant
additions to its
suite of Unified Communications solutions at Lotusphere, IBM's
annual user
conference for Lotus software. The new applications expand
Avaya's
established portfolio of solutions for the Lotus platform and
extend the
company's strategy to change how businesses deliver strategic
communications and collaboration tools to workers wherever
they are, on any
network, platform or device. Avaya is a global provider of
business
communications applications, systems and services.
Avaya Unified Communications solutions for Lotus Sametime,
Lotus Notes
and Lotus Domino currently include multiple applications, such
as unified
messaging, speech access to Lotus Notes email messages,
calendars,
directories and communications functions, and multi-party,
click-to
conference for Lotus Sametime. The solutions announced today
represent
integration with the most current versions of Lotus solutions
in addition
to extending Avaya's voice communications deeper into the
Lotus
collaborative environment.
"Avaya's Unified Communications strategy focuses on enabling
end users
to access all their communications capabilities in a
coordinated way, from
wherever they may be located and from whatever device they may
be using,"
said Eileen Rudden, Avaya vice president and general manager,
Unified
Communications. "Lotus Notes and Lotus Sametime are among the
most popular
PC applications in use by businesses today. Avaya is happy to
work with
industry leader IBM to provide Lotus Sametime and Lotus Notes
users with
integrated experiences for office and mobile telephony, voice
and video
conferencing, and voice messaging. By incorporating these
powerful
communications capabilities into business applications, Avaya
and IBM are
helping customers achieve enhanced customer responsiveness and
efficient
corporate management, the benefits of Intelligent
Communications."
Avaya is introducing three Unified Communications solutions,
which will
be on display at Lotusphere along with other advanced,
integrated Avaya IP
communications solutions for Lotus Notes and Domino and Lotus
Sametime:
* Avaya Meeting Exchange for IBM Lotus Sametime extends the
value of the
latest version of IBM's platform for secure,
scalable and proven instant
messaging and Web conferencing. By
integrating Avaya's market-leading
audio conferencing capabilities, the solution
provides users with added
collaboration capabilities, including multi-party
click-to-conference
from Lotus Notes and Lotus Sametime contact
lists. In addition, Avaya
Meeting Exchange integrates with the Web
conferencing in Lotus Sametime
to offer meeting participants a single, unified
interface for both audio
and web conferencing. Workers can see web
and audio presence, including
who is speaking, and they can manage audio and
web conferencing in
real-time -- mute noisy lines, disconnect
participants or dial out to
new participants -- making it easier and more
cost-effective for
businesses to collaborate. The solution is
available globally.
* Avaya IP Softphone support for IBM Lotus Sametime provides
workers with
access to advanced enterprise communications
capabilities from the
familiar Lotus Sametime interface on their PC or
laptop. The solution
enables users to click-to-call from their Lotus
Sametime client and
contact list and includes features such as
transfer, hold and directory
access, which can be easily accessed onscreen.
Conferencing for up to 6
parties can be launched with the click of a
mouse. The solution will be
available globally in February 2007.
* Avaya Modular Messaging 3.1 is the newest release of
Avaya's highly
scalable, standards-based messaging system.
The solution can be
deployed in either a traditional configuration,
with voicemails kept on
a separate Avaya messaging application server, or
in a unified
configuration where Lotus Domino customers can
store both email and
voicemail messages on their Lotus Domino email
server. When used with
Avaya one-X Speech, users have hands-free,
eyes-free, speaker-
independent speech access to email, voice mail
and calendar from any
phone. In addition, speech access enables
workers to place one-on-one
or multi-party conference calls by simply telling
the system to dial
people from the user's Lotus Notes contacts list
or co-workers from the
corporate LDAP directory. This raises
productivity and lowers training
costs by allowing users to manage voice
communications from their
familiar Lotus Notes client or an intuitive
speech interface. The
solution will be available globally in February
2007.
The Via Group, a Houston-based systems integration consulting
company,
uses Avaya Modular Messaging integrated with their Lotus
Domino message
store. This enables workers to see all messages -- email,
voice mail and
fax -- from the Lotus Notes client on their desktop or laptop
for easy
management and response. In conjunction with the solution, The
Via Group
uses Avaya one-X Speech Access for easy management of Lotus
and Avaya
productivity and communications tools, including calendars,
email, voice
mail, fax, calling and directories, from any phone, any time,
without the
need for cumbersome and distracting touchtone codes.
"Avaya unified communications solutions have enabled us to be
extremely
accessible to our customers and flexible with our workforce,"
said David
Carswell, president of The Via Group. "In addition to
providing our
customers and prospects with ready access to sales and
engineering experts
through the 'find me, call me, notify me' features, we also
have easy
speech access to all of our messages -- voice, email and fax
-- along with
our calendars and contacts. Once you have this capability,
it's hard to
imagine doing business without it."
Avaya and IBM deliver comprehensive solutions that combine
advanced
communications software and infrastructure with consulting and
implementation services that help customers to achieve rapid
return on
investment, reduced operational risk, and improved business
performance.
About Avaya Unified Communications Solutions
The solutions announced today are part of the family of Avaya
Unified
Communications editions. These solutions give businesses the
flexibility to
deliver the right applications to the right devices for
various segments of
workers with different communications needs, to help employees
improve
productivity wherever they are conducting business. The
editions include:
* Unified Communications, Essential Edition for office-based
users who
need advanced IP telephony and messaging support
and basic conferencing
functionality;
* Unified Communications, Standard Edition for mainstream
users who
benefit from advanced mobility tools including
unified office and mobile
communications tools across all major mobile
platforms;
* Unified Communications, Advanced Edition for users who gain
a
competitive advantage by collaborating with large
teams using integrated
voice, presentation, and "whiteboard" sessions;
* Unified Communications, Professional Edition for strategic
communicators
who take advantage of video communications and
speech recognition,
including high-definition video conferences and
voice-driven access to
messages and other personal applications.
About Avaya
Avaya Inc. designs, builds and manages communications
networks for more
than one million businesses worldwide, including over 90
percent of the
FORTUNE 500(R). Focused on businesses large to small, Avaya is
a world
leader in secure and reliable Internet protocol (IP) telephony
systems and
communications software applications and services.
Driving the convergence of voice and data communications with
business
applications -- and distinguished by comprehensive worldwide
services --
Avaya helps customers leverage existing and new networks to
achieve
superior business results. For more information visit the
Avaya website:
http://www.avaya.com.
IBM, Lotus, Notes, Domino and Sametime are trademarks of
International
Business Machines Corporation in the United States, other
countries or
both. All trademarks, trade names, service marks, and logos
referenced
herein belong to their respective companies.
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