Print This Page
 
 Call Us: 800-716-5518
   HOME | CONTACT | FAQ
Live Chat
Toll Free Numbers
Call Center Ops
Testimonials
Order Page


Answering Service Section
Comics
Overview
Answering Service Humor
Details
Answering Service Defined
Bilingual Answering Service

News


Call Center Section
Call Center Info Center
Call Center Humor
Call Center Blog
Communications

Entrepreneur
Cell Phone Deals
How Call Center Works
 

Answering Service - Call Center News

 
   

Call Center and Telecom Related News
 

Avaya Unified Communications applications provide advanced mobility and
collaboration to end users for increased responsiveness to customers and
more efficient decision-making
New Avaya solutions integrate with IBM Lotus Notes and Domino and IBM
Lotus Sametime to deliver Avaya IP telephony, conferencing and messaging to
the Lotus environment

    ORLANDO, Fla., Jan. 22 /PRNewswire-FirstCall/ -- LOTUSPHERE, BOOTH
#430-432 -- Avaya (NYSE: AV) today announced significant additions to its
suite of Unified Communications solutions at Lotusphere, IBM's annual user
conference for Lotus software. The new applications expand Avaya's
established portfolio of solutions for the Lotus platform and extend the
company's strategy to change how businesses deliver strategic
communications and collaboration tools to workers wherever they are, on any
network, platform or device. Avaya is a global provider of business
communications applications, systems and services.
    Avaya Unified Communications solutions for Lotus Sametime, Lotus Notes
and Lotus Domino currently include multiple applications, such as unified
messaging, speech access to Lotus Notes email messages, calendars,
directories and communications functions, and multi-party, click-to
conference for Lotus Sametime. The solutions announced today represent
integration with the most current versions of Lotus solutions in addition
to extending Avaya's voice communications deeper into the Lotus
collaborative environment.
    "Avaya's Unified Communications strategy focuses on enabling end users
to access all their communications capabilities in a coordinated way, from
wherever they may be located and from whatever device they may be using,"
said Eileen Rudden, Avaya vice president and general manager, Unified
Communications. "Lotus Notes and Lotus Sametime are among the most popular
PC applications in use by businesses today. Avaya is happy to work with
industry leader IBM to provide Lotus Sametime and Lotus Notes users with
integrated experiences for office and mobile telephony, voice and video
conferencing, and voice messaging. By incorporating these powerful
communications capabilities into business applications, Avaya and IBM are
helping customers achieve enhanced customer responsiveness and efficient
corporate management, the benefits of Intelligent Communications."
    Avaya is introducing three Unified Communications solutions, which will
be on display at Lotusphere along with other advanced, integrated Avaya IP
communications solutions for Lotus Notes and Domino and Lotus Sametime:
    * Avaya Meeting Exchange for IBM Lotus Sametime extends the value of the
      latest version of IBM's platform for secure, scalable and proven instant
      messaging and Web conferencing.  By integrating Avaya's market-leading
      audio conferencing capabilities, the solution provides users with added
      collaboration capabilities, including multi-party click-to-conference
      from Lotus Notes and Lotus Sametime contact lists.  In addition, Avaya
      Meeting Exchange integrates with the Web conferencing in Lotus Sametime
      to offer meeting participants a single, unified interface for both audio
      and web conferencing.  Workers can see web and audio presence, including
      who is speaking, and they can manage audio and web conferencing in
      real-time -- mute noisy lines, disconnect participants or dial out to
      new participants -- making it easier and more cost-effective for
      businesses to collaborate.  The solution is available globally.

    * Avaya IP Softphone support for IBM Lotus Sametime provides workers with
      access to advanced enterprise communications capabilities from the
      familiar Lotus Sametime interface on their PC or laptop.  The solution
      enables users to click-to-call from their Lotus Sametime client and
      contact list and includes features such as transfer, hold and directory
      access, which can be easily accessed onscreen.  Conferencing for up to 6
      parties can be launched with the click of a mouse.  The solution will be
      available globally in February 2007.

    * Avaya Modular Messaging 3.1 is the newest release of Avaya's highly
      scalable, standards-based messaging system.  The solution can be
      deployed in either a traditional configuration, with voicemails kept on
      a separate Avaya messaging application server, or in a unified
      configuration where Lotus Domino customers can store both email and
      voicemail messages on their Lotus Domino email server.  When used with
      Avaya one-X Speech, users have hands-free, eyes-free, speaker-
      independent speech access to email, voice mail and calendar from any
      phone.  In addition, speech access enables workers to place one-on-one
      or multi-party conference calls by simply telling the system to dial
      people from the user's Lotus Notes contacts list or co-workers from the
      corporate LDAP directory.  This raises productivity and lowers training
      costs by allowing users to manage voice communications from their
      familiar Lotus Notes client or an intuitive speech interface.  The
      solution will be available globally in February 2007.
    The Via Group, a Houston-based systems integration consulting company,
uses Avaya Modular Messaging integrated with their Lotus Domino message
store. This enables workers to see all messages -- email, voice mail and
fax -- from the Lotus Notes client on their desktop or laptop for easy
management and response. In conjunction with the solution, The Via Group
uses Avaya one-X Speech Access for easy management of Lotus and Avaya
productivity and communications tools, including calendars, email, voice
mail, fax, calling and directories, from any phone, any time, without the
need for cumbersome and distracting touchtone codes.
    "Avaya unified communications solutions have enabled us to be extremely
accessible to our customers and flexible with our workforce," said David
Carswell, president of The Via Group. "In addition to providing our
customers and prospects with ready access to sales and engineering experts
through the 'find me, call me, notify me' features, we also have easy
speech access to all of our messages -- voice, email and fax -- along with
our calendars and contacts. Once you have this capability, it's hard to
imagine doing business without it."
    Avaya and IBM deliver comprehensive solutions that combine advanced
communications software and infrastructure with consulting and
implementation services that help customers to achieve rapid return on
investment, reduced operational risk, and improved business performance.
    About Avaya Unified Communications Solutions
    The solutions announced today are part of the family of Avaya Unified
Communications editions. These solutions give businesses the flexibility to
deliver the right applications to the right devices for various segments of
workers with different communications needs, to help employees improve
productivity wherever they are conducting business. The editions include:
    * Unified Communications, Essential Edition for office-based users who
      need advanced IP telephony and messaging support and basic conferencing
      functionality;

    * Unified Communications, Standard Edition for mainstream users who
      benefit from advanced mobility tools including unified office and mobile
      communications tools across all major mobile platforms;

    * Unified Communications, Advanced Edition for users who gain a
      competitive advantage by collaborating with large teams using integrated
      voice, presentation, and "whiteboard" sessions;

    * Unified Communications, Professional Edition for strategic communicators
      who take advantage of video communications and speech recognition,
      including high-definition video conferences and voice-driven access to
      messages and other personal applications.

    About Avaya
    Avaya Inc. designs, builds and manages communications networks for more
than one million businesses worldwide, including over 90 percent of the
FORTUNE 500(R). Focused on businesses large to small, Avaya is a world
leader in secure and reliable Internet protocol (IP) telephony systems and
communications software applications and services.
    Driving the convergence of voice and data communications with business
applications -- and distinguished by comprehensive worldwide services --
Avaya helps customers leverage existing and new networks to achieve
superior business results. For more information visit the Avaya website:
http://www.avaya.com.
    IBM, Lotus, Notes, Domino and Sametime are trademarks of International
Business Machines Corporation in the United States, other countries or
both. All trademarks, trade names, service marks, and logos referenced
herein belong to their respective companies.

Call Center and Telecom Related News
Index  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20


 

For Press Release info see Answering Service Press  or go to  answering service

 

click for top