Call Center and Telecom Related News
 

Coordinated Systems, Inc.

In the call center software field, Coordinated Systems, Inc. stands out as a company that can deliver enterprise ready call center monitoring, VoIP recording, and call logging. The company specializes in solutions in the call center industry for mid-size and large customer service centers.

For better Trained Call Center Reps

The company has Virtual Observer

As described by the company:

Virtual Observer (VO) 3.0 is designed from the ground up to be a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes. VO includes all the standard components found in many of the higher priced systems. In selecting a call center recording solution, there will be core functionalities that you will want - reliable recording, effective evaluations, and robust reporting. With VO, you get all of these critical capabilities, as well as a scaleable solution built on open standards that will never be out of date, at a cost that won't expend your entire budget. VO is making huge inroads against our competition in terms of ease of use, market penetration, and customer satisfaction. There are many other compelling reasons to implement Virtual Observer (VO) - feel free to browse the core features, benefits, modules and more, from the menu on the left.

 

For some great screenshots of Virtual Observer see -
http://www.csiworld.com/products-solutions/virtual-observer/screenshots.php

To subscribe to the company's newsletter on their products go to:http://www.csiworld.com/newsroom/virtual-observations-email-newsletter.php

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Additional Call Center and Answering Service Related Sites

CCNG International - Call Center Super Site
The Call Center Coach - Site to help call center reps and managers
Telecorp Products Inc. - This company is a veteran  in the answering service and call center sector.
TISL Professional Services - Call Center Software is the focus of this company
Sonant Corporation - as a major supplier of contact center automation solutions
Ansapoint Call Centre Software - Design and Optimization of your call center or answering service.
Cognitor - call center industry for customer service resolution and CRM Data Management
Chase Data - Predictive Dialers and hosted applications for call centers, answering services and contact centers, as well as virtual offices.
Coordinated Systems, Inc. - stands out as a company that can deliver enterprise ready call center monitoring applications.

For call center software companies see Call Center Software  or see Call Center Focus Companies

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