Call Center and Telecom Related News

The Call Center Depot
(for additional call centers and answering service related sites, see bottom of page)

http://www.callcenterdepot.com/

This is a wonderful site for those in the call center and answering service industries. The information contained in the site is spectacular and many blogs and training sites like to this one for the quality content.

Call Center Depot's Site says:

Call Center Depot is a full-service consulting group. We have maximized our research, knowledge and experience to assist our clients with:

• Competitive Benchmark Audits

• Call Center Assessments

• Six Sigma in the Call Center

• Call Center Certification

• Workforce Stability (Turnover Reduction) Assessments

• Agent, Supervisor, Manager, and Executive Training

• Call Center Quality Assessments

• Customer Feedback Programs

• Quality Program Creation

• Telephone Systems: Assessments, Acquisition, Integration

• Process Improvement

• Outsourcing Selection and Project Management

• Site Location

• Strategic Planning

• Disaster Recovery Planning

• HR Practices 

• Training Audits and Evaluation 

• Workforce Management Evaluations

• Voice and Internet System Testing, and more 

The Successful Office Group scours the internet to search out the very best in call centers and answering services.  This is a great website by anyone's estimation.

Another service of the company is their outsourcing audits. You can have them analyze how your current call center or contact center or answering service is doing for you.

By doing an internal audit you can possibly head off any problems with call center reps before they truly effect the bottom line.

 Call them at 336-288-8226 for further details

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Additional Call Center and Answering Service Related Sites

CCNG International - Call Center Super Site
The Call Center Coach - Site to help call center reps and managers
Telecorp Products Inc. - This company is a veteran  in the answering service and call center sector.
TISL Professional Services - Call Center Software is the focus of this company
Sonant Corporation - as a major supplier of contact center automation solutions
Ansapoint Call Centre Software - Design and Optimization of your call center or answering service.
Cognitor - call center industry for customer service resolution and CRM Data Management
Chase Data - Predictive Dialers and hosted applications for call centers, answering services and contact centers, as well as virtual offices.
Coordinated Systems, Inc. - stands out as a company that can deliver enterprise ready call center monitoring applications.

For call center software companies see Call Center Software  or see Call Center Focus Companies

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