Call Center and Telecom Related News

TISL Professional Services

This is one of those companies in the call center sector that has a focus on call center software.  Call centers or call centres as they say in England, where the company is, are absolutely crucial for the success of any business.

The latest press release from the company is as follows:
 

Record Success for 1st Credit with Eventra

As a leading UK provider of debt purchase and outsourced debt collection services, 1st Credit is committed to providing a high quality of service to clients within a regulated market. To maintain its excellent reputation for providing considerate and constructive assistance in resolving outstanding debts as well as driving the business forward, 1st Credit has chosen TISL's IP-based voice capture solution, Eventra, to record and monitor telephone calls.

Steve Bentley, IT Controller and Rob Lemon, Operations Controller at 1st Credit were tasked with investigating the most suitable recording application for 1st Credit in terms of functionality, technology and support. After reviewing the products on the market, TISL's Eventra voice recording suite of software was chosen as the best solution. Bentley commented, "We needed a solution which could provide for our current recording requirements but also grow with us as our business expands. Eventra has the ability to scale up quickly and also offers additional functionality such as quality monitoring and performance optimisation, should our requirements change in the future."

The Eventra Solution
Eventra captures all telephone calls in the 1st Credit call centre. Each call recorded by Eventra is identified by relevant data such as time and date of a call, agent ID or telephone number, making the search and retrieval of calls quick and simple. Authorised staff can play calls back at the desktop at a time to suit them.

Commenting on the technical aspects of the installation, Bentley stated, "Eventra works seamlessly in a Windows environment and is able to handle both inbound calls from a Meridian switch and outbound IP traffic using an Avaya Soft Dialler. We chose TISL as the only manufacturer who could combine traditional and IP recording on one system and we are very happy with the results."

Looking Ahead
Since introducing the Eventra recording solution, 1st Credit is now able to prove what was said by both staff and clients. Eventra supports the growth of 1st Credit, saving valuable time in resolving complaints, protecting staff against abuse and false accusations, endorsing industry regulation and proving to be fundamental in helping 1st Credit negotiators attain their targets. Rob Lemon further remarked, "I do not know how we would now operate without Eventra!

go back to  call center

Additional Call Center and Answering Service Related Sites

CCNG International - Call Center Super Site
The Call Center Coach - Site to help call center reps and managers
Telecorp Products Inc. - This company is a veteran  in the answering service and call center sector.
TISL Professional Services - Call Center Software is the focus of this company
Sonant Corporation - as a major supplier of contact center automation solutions
Ansapoint Call Centre Software - Design and Optimization of your call center or answering service.
Cognitor - call center industry for customer service resolution and CRM Data Management
Chase Data - Predictive Dialers and hosted applications for call centers, answering services and contact centers, as well as virtual offices.
Coordinated Systems, Inc. - stands out as a company that can deliver enterprise ready call center monitoring applications.

For call center software companies see Call Center Software  or see Call Center Focus Companies

click for top