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Call Center and Telecom Related News
Cognitor
Based in Chicago Illinois,
Cognitor is a leader in the call center industry for customer
service resolution and CRM Data Management. The company
is known for various innovations dealing with the development
of advanced data visualization, linguistic processing, and
also embedded knowledge management apps.
One of their main products is
the following (from their site)
http://www.cognitor.com/
InteligineAnswer™
Benefits & Features
- Reduces solution cycle
time and overall cost to resolution
- Increases first call
resolution rate
- Administer and search with
same look and feel as your CRM
- Auto-populates and
auto-starts directly from your CRM
- Dynamic learning and
feedback loop
- Auto-Ranking of solutions
based on relevancy and scoring
- User metrics to track
usage and success rates
They also have -
InteligineField™
Benefits & Features
(also from site)
- Extend the knowledge
base to the field for rapid deployment of new solutions to
problems and capture of knowledge from the field
- Share knowledgebase with
corporate contact center and technical support
- Embedded InteligineSearch
to rapidly search off-line for solutions, cases, or any
other data repositories and documents
- Improve field
productivity by measuring and tracking first visit fix
rates
- Laptop or handheld
device supported
- Easy remote
administration
The company has many other
service solutions available. See the website for more
information.
As far as software for call
centers and answering services go, the company can be just
what you are looking for.
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back to
call
center
Additional Call Center and
Answering Service Related Sites
CCNG
International
- Call Center Super Site
The Call Center
Coach
- Site to help call center reps and managers
Telecorp
Products Inc.
-
This company is a veteran in the answering service and
call center sector.
TISL Professional Services
- Call Center Software is the focus of this company
Sonant
Corporation
-
as
a major supplier of contact center automation solutions
Ansapoint Call
Centre Software
- Design and Optimization of your call center or answering
service.
Cognitor
-
call center industry for
customer service resolution and CRM Data Management
Chase Data - Predictive Dialers and
hosted applications for call centers, answering services and
contact centers, as well as virtual offices.
Coordinated
Systems, Inc.
- stands out as a company that can deliver enterprise ready
call center monitoring applications.
For call center software companies see
Call
Center Software or see
Call Center Focus Companies
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