Call Center and Telecom Related News

Ansapoint Call Centre Software

This software company can help your call center or answering service with the design of your call center, optimizing trunk usage to handle call volume better, and also voice network design.

Ansapoint is a software tool which can help you work out how many agents you need at a call centre in order to answer your incoming calls according to service targets which you specify. Ansapoint will also estimate the number of trunks which should be connected to your call centre to handle the peak incoming traffic.  Full charting and printed reports are also offered, making Ansapoint a versatile and flexible forecasting tool.

This simple to use package costs just 215 US Dollars.

Call Center Design White Paper - http://www.ansapoint.com/calldesign.html

The company's call center analysis software can also be of use to your answering service or contact center.

For additional details see http://www.ansapoint.com/faq/ansapoint.html

They also have an excellent call center calculator among other tools that call center managers can use to help become more efficient. You can see that app here - http://www.ansapoint.com/calculator/call/

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Additional Call Center and Answering Service Related Sites

CCNG International - Call Center Super Site
The Call Center Coach - Site to help call center reps and managers
Telecorp Products Inc. - This company is a veteran  in the answering service and call center sector.
TISL Professional Services - Call Center Software is the focus of this company
Sonant Corporation - as a major supplier of contact center automation solutions
Ansapoint Call Centre Software - Design and Optimization of your call center or answering service.
Cognitor - call center industry for customer service resolution and CRM Data Management
Chase Data - Predictive Dialers and hosted applications for call centers, answering services and contact centers, as well as virtual offices.
Coordinated Systems, Inc. - stands out as a company that can deliver enterprise ready call center monitoring applications.

For call center software companies see Call Center Software  or see Call Center Focus Companies

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