Call Center - Answering Service & Telecom Firms
 

TIA

In 1996 call center managers from a few companies got together with call center reps in several companies in New York City to form the Successful Office Group.

In 1924, a small group of suppliers to the independent telephone industry organized to plan an industry trade show. Later, that group became a committee of the United States Independent Telephone Association. In 1979, the group split off as a separate affiliated association, the United States Telecommunications Suppliers Association and became one of the world's premier organizers of telecom exhibitions and seminars. TIA was formed in April 1988 after a merger of USTSA and the Information and Telecommunications Technologies Group of EIA. EIA began as the Radio Manufacturers Association in 1924.

Since 1988, TIA has advocated numerous policy issues for the benefit of its members, has sponsored engineering committees that set standards that determine the pace of development in the industry, has provided a marketplace for members and their customers, and has served as a forum for the examination of industry issues and industry information. In the fall of 2000, the MultiMedia Telecommunications Association (MMTA) was integrated into TIA.

Since 1996 The Successful Office Group has supplied telecom services, chiefly answering services and virtual office services, to our customers located all over the United States and the world.

All telecom companies are seeing a convergence in broadband and internet.  For a company like ours with call center reps all over the US connected via broadband, this is of particular interest to us.

With the Internet now deeply rooted across modern life and broadband penetration continuing its steady ascent, the communications technology industry continues its transformation.  The term “convergence” refers to the advanced integration of communications and computing functionalities, in particular the ability to offer voice, data, video and other increasingly intermingled multimedia services seamlessly over single or multiple infrastructures -- as well as to the capability to access such services at any time, at any place and with an ever-expanding array of network agnostic devices.  It also means competing infrastructure platforms will be able to provide essentially similar multimedia experiences.  These next-generation networks (NGN) are driven by digitization, packetization and Internet protocol standards such that any network is becoming capable of providing any service and will be accessible by any device.  The result is dramatically reduced market entry costs, increased flexibility, and enhanced competition.  A converged and dynamic global communications infrastructure is expected to bring enormous economic benefits to the United States and the world and improve the quality of life for all consumers.

Stay tuned for more information regarding the convergence of the telecom industry and its effect on the answering service industry, right here at successfuloffice.com