Call Center - Answering Service & Telecom Firms
 

Telecom Non-Profit

ETSI is well known in Europe as a non-profit organization that is attempting to establish standards for the telecommunications industry.

In the U.S. we also have such groups, and call centers and answering services routinely deal with them. Standards that are uniform have been attempted in the U.S for some time, but with our more market oriented economy. such groups tend to not have the power that they do in Europe.

Based in Sophia France, the European Telecommunications Standards Institute (ETSI) is officially responsible for standardization of Information and Communication Technologies (ICT) within Europe. These technologies include telecommunications, broadcasting and related areas such as intelligent transportation and medical electronics.

Since Europe is attempting to unify further through the European Union,  the organization commands the respect of any company in the telecom industry in Europe.  Call centers and contact centers as well as any inbound telemarketing firms all have strict guidelines being created under EU law.

The flexibility of European call centers is waning further and further. Many companies in Europe would prefer to outsource to Asia, particularly to India as of 2007.   Our company was  actually going to open a call center in Italy, Rome i nfact. The regulatory hurdles are incredible and opening a call center in Europe simply is not

Other Telecommunications Issues Dealing with Call Center Industry

Promoting Innovation and Economic Security Through Broadband Technology

“This country needs a national goal for…the spread of broadband technology. We ought to have…universal, affordable access for broadband technology by the year 2007, and then we ought to make sure as soon as possible thereafter, consumers have got plenty of choices when it comes to [their] broadband carrier.”

--- President George W. Bush, March 26, 2004