Call Center - Answering Service & Telecom Firms
 

Verizon Wireless

This company sells itself as the best cellular system out there, especially where we are located, which is in NYC.  I personally deal with Cingular, and have for a very long time. Cellular companies all make great claims, so Verizon has to be doing something right. In the telecom area they are one of the biggest players and have been for some time.

Our call center and agents all over the country have direct connections to verizon wireless via text messaging. That is how our clients get their messages in real time.

Verizon Wireless on their BEST system:

Each voice call is tabulated on computers inside the test vehicle as either a successful call, an ineffective attempt (a call that is blocked) or a lost call (a call that connects, but drops). Data testing includes file downloads, uploads and web browsing; each test is likewise scored based upon the ability to establish the data session and the ability to complete the task.  After the test vehicles complete their routes, the network teams download the test results onto computers at our network test centers for compilation and analysis.

The claim for New York is:

Best and most reliable network claim based on Verizon Wireless network reliability studies comprising over 32,100 call attempts quarterly on Verizon Wireless' and other national wireless carriers' service while traveling on over 9,800 miles of the Federal Interstate Highways, US and State Highways, and primary and secondary roads passing through both urban and rural Areas as defined by the United States Census Bureau within the state of New York.

Texas' Verizon:

Best and most reliable network claim based on Verizon Wireless network reliability studies comprising over 54,300 call attempts quarterly on Verizon Wireless' and other national wireless carriers' service while traveling on over 18,800 miles of the Federal Interstate Highways, US and State Highways, and primary and secondary roads passing through both urban and rural Areas as defined by the United States Census Bureau within the state of Texas.

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