Call Center - Answering Service & Telecom Firms

Nexterna

This company was founded back in 1987 as a division of a company called Union Pacific. The company originally was formed to design and build technology solutions that help railroad operations run more efficiently. From this humble beginning, Nexterna has blossomed into a full wireless communications company.

Nexterna created a groundbreaking web-based, service management application with real-time location tracking and a wireless field application.

Today, Nexterna continues to create innovative systems for field-based businesses of all types, which deliver improved customer service, reduced operating costs and increased efficiency of mobile resources.  With the launch of the very first integrated Field Service Management application that featured integration of GPS tracking and mobile communication systems, Nexterna took its place as 'best in class' business solution leader.

For the call centers and answering services all over the United States and Canada, Nexterna's systems flow naturally for wireless enabling text messaging at will. There is a seamless integration with their services so as their coverage expands, clients of The Successful Office Group, and it's divisions can be assured of superior quality and integration.

Clearview

Their Clearview product is a must for those with reps in the field.  Nextera describes Clearviews as the following:

The pace of industry accelerates every day, and so do your customers' expectations.  They want timely, seamless service - you want to connect your field personnel, your sales and administration team with those customers, through real-time communications.  These connections are an integral part of providing the exceptional service that sets you apart from the competition.

Nexterna Clearview is the most powerful service management application you can put to work for you.  It is feature rich, flexible and responsive, putting the power of real-time communications and information in your hands, tailored specifically to your corporate needs.

Clearview effortlessly makes the vital connection between your people, your products and your customers through wireless, web-based technology.  Clearview modules enable you to deliver real value through your mobile workforce, driving your business forward...in the field, at your hub, on the bottom line.
 

A Call Center reps' perspective:

The company promises and says it is the best solution for any service management application. That is a big boast and when coupled with their reputation, perhaps it is to be believed.

If your answering service or contact center has field salespeople or needs mobile applications run, take a look at this company and be surprised. You can visit them on the web by going to Nexterna.com

Call Center and Answering Service and Telecom Companies
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