Welcome To Successful Office!

We are the Answering Service and Call Center Business Hub, and we welcome you to our website.

As far as Outsourcing companies go (see Outsourcing Specialists ), we have the very best in CSR's (customer service reps) thanks to our superior  training standards as well as pay structure. The way our call center works (see How Our Call Center Works  ) is we will assign a team of 5-7 employees  (for larger accounts and heavier call activity we combine teams) who will learn all about  your company.  This is very different from the typical contact center firm as usually your calls will go to the 'floor' which is just about any employee. see Overview

Every team that we have at at least a couple of bilingual customer service reps (see Bilingual Answering Service ). This covers the vast majority of American consumers and callers who would be contacting you via our assigned toll free numbers (see Toll Free Numbers ) or local lines. We give clients real 800 numbers, which are universally known.

Your new team members will do all they can to impress both you and your callers. We can keep a calendar for you, process orders, make appointments, perform Live Web Chats right on your site (see Live Web Chat ) and even act like your help desk (see Answering Service Help Desk ) if that is what you desire. Your new employees have many hats on as the saying goes.  You can even hand your business card to someone in the street and say "call my secretary".  That rep will be there for you to impress your callers and help you maintain the illusion that your small business is a large company with offices all over the U.S.

Unlike Competitors, We Want you to Shop Around for an Answering Service!

We are indeed different in that we want you to call around and sample our competitors. Have you ever seen Miracle on 34th Street, where Santa Claus of Macy's actually referred visitors to the store of a competitor? That's our philosophy and we stand by it. It is you the client that is number one and if another call center or service gives you more value, or you perceive them as giving you more value, then we WANT you to sample their services. See local companies (see Service Coverage ) or see Answering Service - Call Center Site Explore

Just remember that we are here for you after you want more in real customer service!

49.99 Specials, But Wait, there's more......  lol

Our Very friendly sales reps know from experience that many clients are lulled into trying out some 49.99 special call center or answering service due to price. As the old saying goes - you get what you pay for. You may like a Yugo but if you want the Mercedes of answering services, look no further.  Price isn't everything, and we invite you to think about the price structures that other firms offer.

	Think long and hard About Pricing  and The Call Center Industry If you google the term answering service, go one by one down the list of the top services and you'll see something very interesting. Maybe 1 out of 10 services tell you their FULL price for services. Now why do you think that is? Usually you can't get a salesperson on the phone at all or they never even call you back!
A.I. Inc - A division of The Successful Office Group

We've heard every complaint about the competition in this respect. The reason that they force you to call to find about about their pricing is they are scared that without their sales pitch (which is nearly always better than their service), they know you will look elsewhere. Doesn't that make you go hmmmm?

Pricing - what good is 49.99 a month if the people answering your calls are not the same people just a week or two later?

Or even worse - they don't get accurate information for you, or make the caller think that it is indeed an answering service that they are calling.

The turnover in call centers is universally known as horrible. This is not the case with our company as our reps get a starting salary of $35K a year! This beats every company in the country! (U.S.) Our employees are indeed the best paid in the entire call center industry and it shows with every call and every new friend made.

Who better to answer your telephone calls? Is it career people who see a future in our company, or some representative who makes a very low wage and who plans on leaving the company in days, weeks or a couple of months? We think you know the answer to this immediately.

There are other reasons why they all need to hide details of their services See our details in a nice bullet list - answering service package details. We just lay it all out there for you without the BS that you see on so many other sites.  Honesty is always the best policy in business.

Friendly Customer Service Reps to Answer Your Telephone Lines

When you sign up with us you can be assured that your new team members are well trained and have great personalities to boot. Humor about and in life is important, and we have one great time helping our clients achieve their goals.  Our reps have real personalities and pleasant dispositions and we love the fact that our company and CSR's get praise letters nearly every week. We often hear them say " I wish I knew about your company long ago".

We think you owe it to yourself to call us NOW at 800-716-5518. We will impress you and offer you a full one week free trial to test us out and see all that we do.  see Testimonials or How Successful Office Can Help Your Business for some real people and the ways we've helped them. 

Others Often imitate Us - even word for word! I guess we should be flattered!

There are many call center and answering service sites out there that copy us with very little variation. There is one that actually copies our About us page! Hard to believe but you can see for yourself. It is a call center that is owned by another - which actually proudly says that it owns the site. Check this out and be amazed -

Our About Us Page -  http://www.successfuloffice.com/about.htm

The Plagiarized page as of March 14, 2007

http://www.answercustomer.com/about-us.htm

Just copy and paste the above url into your browser. We didn't want to honor these people with even a link!

Now is that funny or what - this company is actually on page 2 if you google the term answering service. You would fall for their games had you not known that they are imitators.  Let's be real shall we?  If you are going to copy some other companies site, definitely don't do it word for word as these people have done. I personally think it is embarrassing.  But small businesses do strange things I guess.  What makes it so funny for me is my wife wrote our about page. She was a bit insulted at this one site's plagiarism. I bet they don't know that there is a thing called the Wayback Machine (google this and see for yourself). It is a company owned by Amazon.com that has copies of every website since it's inception.  You can easily see who was first, and who imitates and steals.

Virtual Office - Call Center Super Hub

That's what you can call us, as we are the original, the unique firm that others can only imitate.

Call us M-F from 8:30 to 6pm (when our sales staff is in) and when you finish the conversation you will say, wow - a real company with real people that doesn't play any games with reality or make up facts.

Call us at 800-716-5518 and get ready for a deal that will make your company look like a large yet friendly company overnight!

Michael Anthony
CEO The Successful Office Group
 

Our Policy

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Internal Links of Interest

Suzanne Bates Section
Bob Garrow's Page
Call Center Books
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Internal Directory for Small Business
Answering Service FAQ
Comics
Answering Service Overview
Humor

Call Center Info Center
Bilingual Answering Service
Telecom & Communications
Answering Service Customer Service
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Call Center Blog
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Successful Office - The Answering Service and Call Center Business Hub