|
call
center
> call center sites
Call Center and Answering
Service related company websites. Their information, DMOZ, creation
date and more
Htc.to
|
Hispanic
Teleservices Corporation (HTC) is a leading provider of
outsourced contact center services for companies serving the
Hispanic market. HTC provides clients with scalable bilingual
contact center infrastructure, allowing them to successfully
execute their Hispanic market growth plans. We help clients grow
their Hispanic market share by offering a solution that
integrates best-of-breed contact center services with
specialized professional services. The company's headquarters
are in Houston, Texas and its operations are based in Monterrey
and Guadalajara, Mexico, allowing clients an onshore solution
with access to a large pool of bilingual, university educated
agents. HTC's financially backed by The Carlyle Group.
|
Their most recent Press Release:
Hispanic Teleservices
Corporation Climbs in International Ranking, Competing Against
Largest Mainstream Providers
As the number of Hispanics in the US
grows, so does the demand for companies to have a bilingual,
bicultural infrastructure to win their business.
Hispanic Teleservices Corporation, (HTC), a company created seven
years ago especially to serve US Hispanics, has been climbing in the
ranks of size and recognition, while competing against the largest
call centers internationally, most of which focus on the mainstream
English-speaking market.
Last month, Customer Inter@ction Solutions magazine, and its parent
group TMC, one of the world's foremost publishers of magazines and
websites covering communications technology and contact centers,
released its 21st Annual "Top 50 Teleservices Agencies" awards. HTC
ranked 10th in the international inbound category, moving up from
12th in 2005, and up from 16th in its debut in the ranking in 2004.
The Hispanic-focused company had a 10-position jump in the aggregate
rankings, from 30th last year to 20th in 2006.
The rankings were based on the number of minutes billed by each
agency's phone companies, reflecting the sheer volume of calls
handled by the contact centers.
"As an increasing number of companies try to court the US Hispanic
market, more and more are struggling with their lack of
bilingual/bicultural capabilities and infrastructure and to do so
effectively," said Alberto Fernandez, founder and CEO of Hispanic
Teleservices Corporation.
"Companies are realizing that it takes more than translating a
brochure or creating a Hispanic-focused product to truly capture the
potential of this market," said Fernandez. "'Press 2 for Spanish'
options for call-in customer service and sales are becoming more the
rule than the exception. Attention now turns to the quality of the
service and infrastructure provided, and its effectiveness in
helping the business create a unified effort to win the increasingly
sought-after Hispanic customer.
"That is how HTC continues to move up
the ranks in the international call center industry while competing
against mammoth mainstream providers. We have gained expertise in
providing the highest quality bilingual, bicultural customer
support, while other providers are just beginning to dabble in it."
For additional information on Hispanic Teleservices Corporation:
(HTC), please visit: http://www.htc.to.
To learn more about Customer Inter@ction Solutions, and the Top 50
Teleservices Agencies Awards and ranking, visit http://www.tmcnet.com/call-center/.
The Successful Office Group is a
national call center and answering service business hub. Our main
office is located in Brooklyn NY, and we service clients around the
world from this office as well as our divisions around the United
States. In need of a call center with appointment setting,
message management, order taking and virtual office services call
800-716-5518
Answering Service F.A.Q -
Call Center Services -
Answering
Service Glossary |
.gif)