The
past few decades have brought an ever-increasing number of
marketing messages our way. Between television, magazines,
newspapers, billboards, intentional product placement and
celebrity endorsements, the level of advertising has become
overwhelming for the average consumer. And as a result, today’s
consumers have become desensitized to marketing in general.
This article will explore today’s new
realities for advertisers, either online or offline. There’s a
new approach in marketing today and it requires a lot more than
ever before. Does that mean marketing is becoming prohibitively
expensive? Absolutely not. In fact, done properly, modern
marketing can establish customer loyalty far beyond what was
possible in decades past.
Today’s consumers don’t trust you. In
fact, they don’t trust anyone. They’ve been over-marketed since
birth and are now encountering over 3000 marketing messages each
day, on average. In order to gain their trust, the marketer must
do a lot more than simply TELL them the truth. They have to SHOW
them the truth.
Indeed, 3000 marketing messages each day
is an estimate and it undoubtedly varies from one person to
another. But this barrage of messages has left consumers
skeptical of unsubstantiated claims. They’ve heard every clever
slogan and every incredible product claim. And with today’s
email world, they’ve seen every scam in the world. A message
alone won’t capture their trust.
Buyers today want proof. They want to
see it for themselves. In fact, they want to experience it for
themselves too. Buyers today want to sample the goods before
making the purchase decision, just like those sampling tables at
Costco. They want to benefit from real value before they’re even
requested to pull out their wallets.
These intertwined realities have
resulted in today’s value-first marketing moniker. This new
approach requires sellers of all kinds to sample their products
for the world to try, all before requesting a penny in exchange.
As a seller, you have to demonstrate your value. You have to
demonstrate the benefits of your product. You have to prove your
worth before you can expect any revenue coming in.
Nowhere is this more true than the
internet. Almost every successful website offers valuable
resources to its customers; valuable resources often free of
charge. Whether it’s a consumer report, tools to calculate one
thing or another, gobs of relevant information or a free sample
of the product itself, internet marketers know they have to earn
the trust of their customers before selling to them.
The upside of this new approach is that
the consumers who give you a try, the consumers who sample your
value, can establish a level of trust for you and your products
far more powerful than that possible in the 80s or even 90s. And
why? Because they experienced your value themselves. They saw it
for themselves. And they made their own decision.
Modern marketing is empowering to
consumers. It gives them an opportunity to experience the world
directly and select those products and services they know will
benefit them. The opportunities for customer loyalty are far
greater today than ever before and it’s because consumers have
the opportunity and the freedom to sample their solutions before
they buy them.
Tactical Execution with Patrick
Schwerdtfeger is a strategic company focused on
growth marketing and program implementation across business
markets.