It
is the one time of year when we all feel the need to stay
connected to our family friends and associates by sending
out a holiday greeting card. Not only does it feel good to send
out these cards but it also feels great when our mailbox is
filled with people wishing us well.
For your business, don't wait for a special
occasion, stay connected with prospects and customers will keep
you top of mind so that when they are ready to do business, they
remember that you are there to help. Everyone wants to buy, but
no one wants to be sold. While networking is important, so is
building relationships. You are much more likely to do business
with someone you know and built a relationship with rather than
a cold prospect.
More than ever, with today's easy and
fast access to information, products and services it's so
important to have a system in place to foster relationships with
the people in your network. Imagine what would happen to your
business if you focused on staying connected to everyone you
meet! When it comes time for those people to buy what you sell,
who do you think these people will think of first?
Keeping in touch helps you achieve top
of mind awareness and establish better relationships with the
people in your network, ultimately you will sell more!
1) Follow Up - Follow up promptly after
meetings. Let people know that it was nice to meet them and that
you enjoyed learning about their business. Thank them for their
time.
2) Stay in touch with notes and cards to
prospects at regular intervals - frequently - at least 4-6 times
a year.
3) Send unexpected cards. There's a lot
of power in sending a card to someone just to let them know you
were thinking about them.
4) The Attitude of Gratitude. Thank
customers when they buy from you. Thank those who give you
referrals. Thank people who give generously of their time and
effort. Say thanks when people give you their time for an
appointment. Thank the media when they do a story on you. And
say thank you when someone gives you really exceptional service.
5) Re-ignite relationships. If you
haven't heard from a customer in a while, let them know that you
miss them and wanted to see how they are doing and if you can
help.
6) Celebrate their lives. Whether it's a
birthday, anniversary, promotion, new baby, new home, or getting
married, send notes to recognize the important milestones in
your customer's lives.
7) Show appreciation. Let your customers
know you appreciate their business and that you are grateful
they chose you.
8) Give value. Send your customers
helpful tips and reminders of things like when the clocks
change, new tools they will find helpful, recommendations for
vendors whose services they might need, and articles and
clippings they might find interesting.
9) Make them feel important. Recognize
and reflect back the genuine qualities you admire about a
person. Complement them on their abilities and skills.
10) Choose a Top 100 List. It's the
80/20 rule. Choose your best customers and most influential
people in your network and get them a special dose of attention.
The easiest way to grow your business is thru repeat business
and referrals.
By targeting the most influential people
in your network and your top customers, you can get the most
results out of your efforts. Tell them, "I sincerely thank
you for our relationship and would like to work with other
people just like you. Please don't hesitate to refer friends,
family and colleagues. I appreciate your referrals!"
Gail Watson has an extensive background in the Corporate North
American business community as a highly successful entrepreneur.
Gail's success is directly attributed to her skill and ability
to create a buzz around a product or service and to develop and
implement successful brand strategies that achieving multi
million dollar sales within a short period of time. Her creative
genius, her intuitive understanding of the psychology of sales
and her sales & marketing management skills make her sought
after in email marketing.
http://www.extracontact.com