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Answering Service - Call Center Competition

The Philippines is quickly gaining a reputation in the call center industry by being an excellent alternative to Indian Call Centers.  Their native English speakers have been found to have less of an accent than their Indian counterparts.

As far as a strict 24 hr answering service, you can do well in hiring a call center from the Philippines.  Even our own specialty of offering only American call center customer service reps to give the appearance of the clients' offices can be overcome with representatives in the Philippines thanks to their education, work ethic and accent control.

In call centers all around Manila and other cities, representatives are trained in American culture and almost always seem to beat out their Indian counterparts. 

see Philippines Catching Up With India in the Outsourcing Industry for more details on the rise of the Philippines in the call center outsourcing arena.

Visit our Welcome page for informative points on deciding what answering service or call center outsourcing firm to employ for your small business.  see Welcome


The Successful Office Group is a national call center and answering service business hub. Our main office is located in Brooklyn NY, and we service clients around the world from this office as well as our divisions around the United States.  In need of a call center with appointment setting, message management, order taking and virtual office services call 800-716-5518 or see call center

Answering Service F.A.Q Call Center Services  - Answering Service Glossary