Most
people love to buy stuff, but they don't like being sold.
Many of my clients love what they do, but they really detest
selling it.How can we reconcile
these two points of view?
What if you could learn to "sell"
without actually selling? Then, you wouldn't have an
unpleasant feeling inside, and your potential clients wouldn't
avoid talking to you. The good news is: it's not only possible to
sell without selling; it's preferable.
Here are 7 enlightened ways to
"sell" without selling.
1. Provide free samples.
Popularized in supermarkets, sampling is
an incredibly effective way to sell without selling. If the first
experience is pleasant enough, most people will convince
themselves they want more.
Is there a no-risk way that someone can
get a taste of what you're offering? If it's hard to give a
literal sample of your services, what can you give away that will
most closely resemble the experience people would have with you?
2. Deliver awesome value every
time.
There's no better way to convince people
to purchase, repurchase and refer others than to deliver on and
exceed expectations every time. Businesses with a loyal following
hardly have to market themselves at all because their reputation
(brand value) is so widely known. Most of their new customers are
referred by other loyal customers or are attracted by all the
hoopla.
3. Show, don't tell, with case
studies.
When people sell, they are usually TELLING
you about their value. They may list benefits and customer
satisfaction numbers, or they may just rely on their ability to
persuade.
A more effective way to "sell" is to offer
case studies or stories about how you've helped other clients.
This subtle illustration is proof that you can do what you claim,
since you've done it before for others. Case studies that include
testimonials can be incredibly persuasive.
4. Share information, tips and
advice freely.
Demonstrate your expertise by speaking, writing and
interacting with others in ways that allow you to share what you
know. The underlying message is "if they can give this much away,
they must know so much more." Like free samples, a little bit of
information often leaves people wanting more.
5. Volunteer your time or donate
your services.
Giving your services to charities is a way to show what
your value is as well as express your values. I've found that it's
most interesting for me to help charitable causes by offering them
marketing services, rather than helping with booths or being on
the planning committee. Marketing is easy and fun for me, and I
love to help good causes. A wonderful benefit is that potential
clients get to see me in action without any "selling" happening at
all.
6. Generate publicity
Using press releases to announce your news
and events can be a very effective way to get the word out about
your business. Many of my clients have used New Business profiles
and simple event announcements to attract new customers to their
businesses.
7. Interview someone.
I'm very comfortable talking to other business owners,
because I never get bored or run out of discussion topics. I love
to ask people how they grow their businesses, to collect tips and
best practices that I share with others. And most people love to
share their great ideas and success stories.
Now my purpose is never to sell that
person. How could I even do that if all I ever do is ask them
about themselves?
Instead, I'm collecting information to
share with you and my clients, or that I can use in my own
business. It's fun and, honestly, fascinating.
So, would it surprise you to hear how
often the people I've "interviewed" turn into clients? I believe
they can tell from the questions I ask and the genuine interest
I've shown that I could be a resource for them. Growing
your business should not be painful or involve distasteful
activities. Anyone who can provide value to his or her
clients can easily offer that value (not sell it) in ways that
generate attention, interest, desire and purchase.
What's your favorite way to sell
without selling?
Samantha Hartley of Enlightened Marketing
helps socially responsible entrepreneurs who are struggling with
peaks and valleys in their businesses to generate a consistent
stream of new, profitable clients. For FREE marketing tips sign up
for our eZine at
Enlightened Marketing.
According to a
popular saying, 'first impression is the last impression'.
This has been proved a number of times and applied to
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I like to do
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