Call Center and Answering Service Operations
How we compare to answering services, contact and call centers

After your account is opened your line or lines become active. When a call comes in on your line all typical answering service employees have relatively the same equipment. At least in terms of knowing which account is calling before they answer with your answer phrase of "ABC Corp, how can I help you?" Your company name and answer phrase is there for them to read as the call comes in.  This goes for the best Infinity Systems from Amtelco as well as Szeto Technologies' advanced Call Linx Systems.

Where the call centers and answering services differ in their approach and organization.

What most do when the call comes in is route your call automatically to what is called 'the floor', which is simply the staff. Usually anyone on staff can answer your calls. You can imagine what this leads to quite often:

• People answering your calls and servicing your company, but not even knowing any facts about your operations, or even worse -
• Mispronouncing your company name! All too often this is the case in the Call Center field.  In fact, most of our clients utilized the typical answering services that you find doing a search engine search.
• Often the typical answering service leaves its clients with a diminished view of the entire call center industry. Until they come to Successful Office and realize there is a better option.

Our approach is different, and we believe superior
But as always we believe that it is up to you to decide

With Successful Office as well as our subsidiaries and resellers all over the world, we do things far differently.

We have created specialized teams usually numbering from 4-8 representatives, with additional teams of employees available for larger accounts.

Your team members all learn details about your business and industry. We also DO NOT charge you to learn about you and/or your company. We even role-play with you upon opening the account so you can be sure everything is handled according to your specifications. Other services charge from $40 an hour with 2 hour minimums up to a $1000 deposit to simply 'learn' about your company. 

Your staff answering your calls and processing the orders for you numbers from 4-8. They will always be the same people. In fact, our turnover of employees is either the lowest or nearly the lowest in the entire call center and answering service industry.  Click here for call center solutions or call 800-716-5518
 

Best Paid & Most Loyal Staff in the Call Center Industry
Your new staff members are all seasoned professionals with major advantages over other answering service and contact center employees.

Such as:

Compensation: Our employees are career people - all making a starting salary of $35,000 per year plus commission. You can find people on every team of employees who actually make much, much more. In fact, with our unique structure, coupled with hard work and initiative, our people can make multiples of that in just a few years! Do yourself a favor and ask any of our competition what they pay their employees. If they say "That's private" or 'We don't disclose salaries to outsiders" then think to yourself what that means and how often you will need to deal with new people answering and servicing your account. Also, think of the quality of those answering your calls.
Personally, I would be insulted if any company didn't want to disclose the salaries of the people who will answer my phone lines or service my business. It's not like you're asking for the salary of the CEO or President of the company, is it? They are selling themselves as new staff members so I think you should have the right to know what your new staff is making per year.
Why, then, do almost all answering services and call centers balk at telling you how much the people answering your calls makes per year? The answer is obvious once you call a few.  A major consideration with this is whether or not you really want someone making $10,000 to $15,000 a year handling your business? 

Foreign Workers: Foreign workers, making $3,000 to $5,000 a year, are becoming increasingly popular. Call centers are cutting costs by hiring people in other nations, thereby outsourcing your own outsourced work to workers in nations like India, Ghana, and the Philippines.  We know – we were approached and offered an international switch enabling a call center worker in India to pick up your line. It's only a mere $5,000 switch that enables this, and many, if not most, of the American services see this and begin thinking of how much they can save on salaries with low-paid foreign workers compared to Americans. You as the customer of the service usually never know until your clients or callers complain of poor customer service and foreign accents that are nearly impossible to decipher.  I'm not saying that all foreign call centers are terrible. There are some firms that go that extra mile, but when dealing with Americans it’s best to have Americans do it. When dealing with the British, it's best to have British customer service reps. That’s just common sense. Who better to field calls and help customers or do sales than people of the same culture?

This will NEVER EVER happen with Successful Office. That is our commitment and our promise. We will only hire American employees for our U.S. clients, and pay them well. With this in mind you know you can have the peace-of-mind of knowing full well that you have the best paid and most stable staff in the entire industry.  Compare our or 'your' new staff with our competition and you'll realize why our clients say that we have no competition to speak of.  Click here for a bullet list of our impressive call center features.
 

Click here for call center solutions or call 800-716-5518
 

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