The difference between good copy and great copy is the
number of actions it generates. The more actions the
copy drives, the greater the copy is.
My friend John Reese, a master at simplifying what we often
tend to unnecessarily complicate, says it best. He says the
only metric you should ever really count on is this: "Yes" or
"No."
That's it.
Now, what makes great copy nudge people into action
requires a variety of different things -- things I often find
missing with most of the copy I critique.
So let me share with you three powerful elements that can
help you turn your not-so-good copy into good copy, and your
good copy into outstanding copy.
1. Give Reasons Why.
Great copy proposes a series of benefits that the prospect
will enjoy once they respond. But this is the area most people
struggle with. What makes a good benefit? Heck, what makes a
benefit in the first place?
A feature is what the product has. An advantage is what
that features does. But a benefit is what that advantage means
to the reader specifically. It's the specific motive to
which that feature caters. In other words, a benefit is the
reason why the feature exists and why it's important to the
reader.
Look at it this way: a benefit is what a person
intimately gains from a specific feature -- not what
YOU think the customer will gain from it.
Granted, trying to figure this out can be a little
challenging.
So here's a tip: whenever you describe a feature (or what
you may think may be a benefit), say this: "What this means to
you is this," followed by a more personal benefit your reader
gets from the feature.
Keep asking until there are no further reasons to give.
Here's an example (and keep in mind that I'm repeating myself,
here, for the sake of illustration only):
"This stereo has a 14-band equalizer. What this means
to you is, you can adjust the frequencies of the sound to
your liking. What this means to you is, you can add depth
and dimension to your music. What this means to you is, you
can make your music sound as rich and lively as if you were
at the concert listening to your favorite band. What this
means to you is..."
Tell readers why they must read, why the product is
important and why they must buy (and buy now). The more
reasons you give, and the more specific and personal those
reasons are, the more compelling your copy will be.
2. Tell a Good Story.
Good copy makes a good case. But great copy tells a good
story. Keep this in mind: a great copywriter is also a great
salesperson. However, all great copywriters AND
all great salespeople also have one thing in common...
... They are also great storytellers.
I just returned from Ken McCarthy's System Seminar in San
Francisco. And one of the surprise speakers was Gary Halbert.
Now Gary, on a topic that at the time seemed totally unrelated
to copy, sales or Internet marketing, began to talk about this
newfangled anti-wrinkle cream he came across.
He went on to talk about how the product came about, how it
was made and even how the product worked. While all these
things seemed irrelevant, he did make a great point: he told a
great story that captivated the audience.
He translated features into benefits, such as the fact that
the cream contained special hydroxies formed during the
crystallization process. The analogy was that these hydroxies
were like millions of microscopic prisms that reflect light.
He went on to describe that it was those "prisms" that
helped to make your wrinkles invisible. It was a terrific
story -- and while some people missed it, Gary indirectly
provided the greatest lesson of the entire seminar.
Because in his story, Gary provided several powerful
lessons.
A key component of telling great stories is to relate them
to the reader. Often, this can accomplished with the help of
analogies, examples, metaphors and case studies. Why? Because
the mind thinks in relative terms.
Here's an example (of both stories and analogies). When
people object to long copy, I often argue that long copy is
like a good Stephen King novel. If you were a diehard Stephen
Kind fanatic, and if his latest book was, say, over 600 pages,
would you stop reading it because it was too long? No.
In fact, most Stephen King lovers I know often read his
books in one sitting. They tell me they simply can't seem to
put the book down.
Dan Kennedy calls this "message-to-market match." Like a
Stephen King fanatic, when your copy is targeted and your
audience is interested in your offer, they will read it. All
of it. No matter how long it may seem to you.
3. Think For The Reader.
Sales are largely based on faith.
Faith in the company, faith in the product and faith in the
delivery of the promised benefits. And sales trainers often
tell you that, like a good fiction story, you must temporarily
suspend all disbelief.
And belief requires the suspension
of critical thinking.
It is important to understand that
people first buy on emotion and then justify their decisions
with logic. Even the most analytical types buy on emotion,
whether they express (or are aware) of their emotions or not.
Conversely, critical thinking causes
the suspension of feelings. If your reader starts to think too
much, then fundamental fears, doubts and concerns take over,
eventually leading to the greatest killer of sales:
procrastination.
Why? Because if we focus on logic
first, we tend to think about other needs, concerns and
preoccupations at that time. And more important, we may think
about other, more important things we can do with our money.
YOU must do the
thinking for your prospect. Don't stop short of describing the
benefits, offering reasons why and telling stories simply
because you're afraid of insulting your audience's
intelligence. You're not.
Clients often say, "My clients are
not idiots," "the benefits are obvious," "they can think for
themselves" or "they can figure it out on their own."
Technically, that's true. But
leaving the copy to the reader's own devices will also open up
a can of worms, since they will also think of all the other
things that may be irrelevant, untrue or unnecessary, which
will negate the sale.
And unlike a face-to-face sales
presentation, you're not there to answer any questions or
objections. So your copy must do that for them. In fact, my
friend and copywriter David Garfinkel says it best:
"You must do the thinking for
your reader and tell them why your offer is so
valuable. Of course, they may 'get it' in the abstract. But
going from the abstract to the reader's specific situation
requires thinking on their part. A prospect considering your
offer wouldn't dare do that thinking. You have to do it for
them."
So here's a tip: use the "so-what" acid test. If at any
point in your copy your reader asks "so what," then that part
needs to be more personal. It needs to be more specific to the
reader. And it needs to give more reasons why.
Otherwise, delete it because it's irrelevant.
If you don't, your copy will not speak to your reader. It
will make your long copy seem long. And above all, it simply
will not drive your reader to act.
Michel Fortin is a direct response copywriter, author,
speaker and consultant. His specialty are long copy sales
letters and websites. Watch him rewrite copy on video each
month, and get tips and tested conversion strategies proven to
boost response in his membership site at
http://TheCopyDoctor.com/
today.